Vinny GG | Stripe Developers | Page 1

wind surgeBOT Jan 17, 2023, 1:16 PM

#

sudden garden Jan 17, 2023, 1:16 PM

#

hi! what's the question exactly?

bronze river Jan 17, 2023, 1:17 PM

#

#

Is it possible to identify the reason for these failures?

#

it was only possible to make the payment when we made it manually and clicked to pay

sudden garden Jan 17, 2023, 1:19 PM

#

yep, if you look into the Events section at the bottom of the page you can generally look at what events were triggered for invoice.paid and see what types of API requests caused those

#

you could also share the invoice ID in_xxxx with our support team for any queries

bronze river Jan 17, 2023, 1:20 PM

#

in_1MR9iNJewuqlb8aOIxJZOmwu

sudden garden Jan 17, 2023, 1:23 PM

#

it failed because the customer does not have a default payment method set.

bronze river Jan 17, 2023, 1:24 PM

#

Can I see this error on the platform?

sudden garden Jan 17, 2023, 1:25 PM

#

not really I think, but you can see in the API that the customer does not have invoice_settings[default_payment_method] set to a value, and the subscription does not have default_payment_method set either

bronze river Jan 17, 2023, 1:32 PM

#

hmmm

#

to solve this problem would I have to send these fields?

sudden garden Jan 17, 2023, 1:34 PM

#

yes

#

what re you currently using in terms of code/products for accepting the card details from the customer?

bronze river Jan 17, 2023, 1:37 PM

#

sorry I did not understand

#

Are the fields you mentioned mentioned in the customer's registration or in the subscription?

sudden garden Jan 17, 2023, 1:41 PM

#

https://stripe.com/docs/api/subscriptions/create#create_subscription-default_payment_method or set https://stripe.com/docs/api/customers/update#update_customer-invoice_settings-default_payment_method

bronze river Jan 17, 2023, 1:52 PM

#

s it possible to perform this action on the platform?

sudden garden Jan 17, 2023, 1:54 PM

#

what is "the platform"?

bronze river Jan 17, 2023, 1:56 PM

#

dashboard

sudden garden Jan 17, 2023, 1:56 PM

#

I think so, there might be a "..." menu next to the payment method to do that

#

this is specifically a Discord channel for developer/coding questions so we mainly deal with the API, not the dashboard

bronze river Jan 17, 2023, 1:59 PM

#

ok, it was just a question. I'm going to look at the subscription that were created without this field and update them, that would be the recommendation, right?

short bone Jan 17, 2023, 2:08 PM

#

Hi there 👋 my teammate needs to step away soon, so I'm taking a look. In order for Subscriptions to successfully charge automatically the Customer record must have a valid payment method and it must be set as a default payment method either on the Customer object or on the Subscription object, so that is recommended.

bronze river Jan 17, 2023, 2:10 PM

#

ok thanks for the advice

#

I have identified that the subscription does not have the default payment method

#

#

Is it only possible to update this field with this api?
https://stripe.com/docs/api/subscriptions/update

Stripe API reference – Update a subscription – curl

Complete reference documentation for the Stripe API. Includes code snippets and examples for our Python, Java, PHP, Node.js, Go, Ruby, and .NET libraries.

short bone Jan 17, 2023, 2:28 PM

#

That's the way I'm familiar with updating it, though I suspect it can likely be updated via the dashboard. However I'm not certain on that point. Since this forum is geared towards supporting developers with API integrations that is where most of our expertise is focused, so we aren't too familiar with the functionality available in the Stripe dashboard.

bronze river Jan 17, 2023, 2:53 PM

#

How can I get the id of the customer's payment method?

short bone Jan 17, 2023, 2:55 PM

#

Deleting as that image seemed like it might contain PII.

The ID was there in the screenshot though.

#Vinny GG