shouhu | Stripe Developers | Page 1

raw glacierBOT Jan 17, 2023, 12:29 PM

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stray quail Jan 17, 2023, 12:29 PM

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Hi! Let me help you with this.

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Could you please share the PaymentIntent ID? pi_xxx

echo barn Jan 17, 2023, 12:30 PM

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Sure, here it is 🙂
pi_3MKKJEDRxoS4foaB11ijzMrA

stray quail Jan 17, 2023, 12:34 PM

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Webhook event delivery is not directly related to success of a payment. However, there might be other issues with the integration. Checking.

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Unfortunately, there's limited information about events that are older than 15 days. Do you have any similar failures that are recent?

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Are you using AWS CloudFront?

echo barn Jan 17, 2023, 12:46 PM

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That is the confusing part for me as well, there are similar or almost identical orders with the same payment method that happened afterwards and worked perfectly. I could only identify this issue with one order.
I also just checked that AWS CloudFront is not being used by us, but other AWS services are. I thought maybe an outage on AWS side for a short amount of time could have been the reason, but I don't know if that's a realistic assumption.

wanton ginkgo Jan 17, 2023, 12:47 PM

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could be!

#shouhu