Alb | Stripe Developers | Page 1

frail irisBOT Jan 16, 2023, 8:07 AM

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velvet sphinx Jan 16, 2023, 8:07 AM

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Hi there, can you share with me the CheckoutSession ID?

tired quail Jan 16, 2023, 8:19 AM

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yes

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is it this number ?
pi_3MPWOnAv73U0Vbw80BGz9miF

velvet sphinx Jan 16, 2023, 8:24 AM

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Based on the records, it looks like the customer didn't complete the 3DS authentication successfully.

tired quail Jan 16, 2023, 8:24 AM

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yes but the customer said he never receive a code or ask from bank app

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and the sentence below is strange

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We were unable to authenticate your payment method. Please choose another payment method and try again.

velvet sphinx Jan 16, 2023, 8:26 AM

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3D Secure 2

An authentication standard that reduces fraud and provides additional security

tired quail Jan 16, 2023, 8:26 AM

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it's a translation

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he tried with 2 french popular bank

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and other customer have the same bank

velvet sphinx Jan 16, 2023, 8:27 AM

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I'd suggest your customer to check with their issuer bank

tired quail Jan 16, 2023, 8:27 AM

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ok

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thanks

#Alb