#Aamir

1 messages · Page 1 of 1 (latest)

blazing impBOT
scarlet horizon
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Hi there, are you using the latest version of Safari?

green cypress
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Yes

scarlet horizon
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Is there a public URL that I can visit to reproduce the problem?

green cypress
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click on Apple Pay box in payment methods

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it would be a test payment

scarlet horizon
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The touch ID is showing up for me

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Note that the touch ID would disappear when you screenshot the page

green cypress
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it wasn't even showing here

scarlet horizon
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Will it re-appear when you move your mouse cursor to the apple pay payment sheet dialog?

green cypress
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if it is not showing then it is not

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can you change the cards on your apple pay

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can we do a zoom session for 10 minutes to show you?

scarlet horizon
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I can only support you through discord chat

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And I'd suggest you to test your page in a different machine and see if you can reproduce the problem

green cypress
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on our machines if it shows it doesn' work

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sometime it shows and sometime it doesn't show, and even today once it worked as well but after that it is not yet

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let us share a video clip for you

scarlet horizon
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It looks like the Apple Card is not working, can you complete the payment with a different card in your Apple Pay wallet

green cypress
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Even we have two cads in the wallet already but let's try to add another card

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Same thing, added another card but it still doesn't work 😦

scarlet horizon
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Did you put your finger on the touch ID device?

green cypress
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yes

green cypress
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anything did you find?

scarlet horizon
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No, I'm unable to reproduce your problem. Did you get a chance to test in a different Mac?

radiant marsh
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Hey, taking over here. Let me know if there's any follow-up Qs I can answer!