cdd-terminal-android

[high halo]

If it connected initially and worked I think it should be supported. Trying to think of what issue might be causing that

Do you get any errors at any point in that process?

[livid barn]

I have been taking a look at the logcat on the Android Studio and it doesn't seem to be showing any errors.

I retested on a normal Android Device and the app works fine same with card reader.

I'm only getting the timed out token error.

[high halo]

Gotcha, thank you for the detail. I am reaching out to my colleagues who may be more knowledgable here on how you can troubleshoot.

[cosmic bluff]

Hello 👋
Can you share the reader serial number?

[livid barn]

STRM26140022576

[cosmic bluff]

Also, are there any bluetooth specific settings for Fire HD devices? I doubt its something with your code since it works fine on other devices (with the same reader)

I don't see a ton of logs for this reader on our end! When you say you're getting timed out token error, are you seeing any other error code/logs?

@livid barn ?

[livid barn]

It is saying that the connection time out token error when trying to connect to the reader.

[cosmic bluff]

Can you share the full error message or a screenshot?

Have you implemented UnexpectedReaderDisconnect listener in your app?
https://stripe.com/docs/terminal/payments/connect-reader?terminal-sdk-platform=android&reader-type=bluetooth#handling-disconnects

This should tell you if the reader is getting disconnected

[gray furnace]

cdd-terminal-android

[cosmic bluff]

@livid barn any updates??

[livid barn]

Sorry was in standup. Let me take a look in a bit.

Another bug I'm noticing on Fire HD 10 is that I'm being asked to update consistently.

[cosmic bluff]

Update what exactly?

[livid barn]

The Stripe M2 Reader is downloading a new update.

[cosmic bluff]

AH interesting! Typically, the update happens on initial connection and depends on the battery percentage.
https://stripe.com/docs/terminal/payments/connect-reader?terminal-sdk-platform=android&reader-type=bluetooth#update-reader

@livid barn We have an example android app here
https://github.com/stripe/stripe-terminal-android/tree/master/Example

You can try cloning it and run it on the Fire HD (the one that is having issues staying connected). The example app should also allow you to update the reader as well as run test transactions.