Miaina | Stripe Developers | Page 1

slate apexBOT Jan 13, 2023, 1:51 PM

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zealous timber Jan 13, 2023, 1:51 PM

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HI 👋 can you tell me more about the behavior you're seeing?

neon snow Jan 13, 2023, 1:52 PM

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Hello

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yes

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Since a few days

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When a direct debit refund is triggered on our side we used to receive a charge.refund.updated event with "succeeded" as status

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it has changed since a few days

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we receveive the very same event but "pending" as status

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So we can no longer know when the process succeeded

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it's very big problem

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=> we noticed that some refund attempt succeded but we did not receive any other event to notify us

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we are in the dark

zealous timber Jan 13, 2023, 1:55 PM

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Can you share the IDs of related objects from where you saw this? Refund ID and Event IDs would be particularly helpful.

neon snow Jan 13, 2023, 1:55 PM

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yes

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today we have another case

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py_1MLfFNB5dMznlpuOl5NFzmin

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a refund has been asked and we received the event evt_1MPl1PB5dMznlpuOKa9gt14u

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(charge.refund.updated = pending status)

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but

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it has the same pattern

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as another event

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py_1MKCLkB5dMznlpuOYikykKNa

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the last event is evt_1MMwTZB5dMznlpuOUXPlL7LV (status = pending) but the refund is validated and succeed

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we wait for "succeeded" status to aknowledge on our backoffice the success of the refund

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we cannot do it anymore

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and we must do all the operation manually and check every day when the operation is validated

zealous timber Jan 13, 2023, 2:03 PM

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Do you have an estimate of when you saw this behavior change? and do you have an example of the previous behavior that I can reference?

neon snow Jan 13, 2023, 2:04 PM

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well

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the first occurence

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is 5th of January

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2023

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i'm checking the last time a refund has been successful

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15th of dec we have a succefull case of refund

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with no pb on our side

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=> py_1MMjgaB5dMznlpuO87rlc1jK a refund which is still on pending since 3 days

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it's strange this one

zealous timber Jan 13, 2023, 2:10 PM

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neon snow 15th of dec we have a succefull case of refund

Can you share the ID for this one?

neon snow Jan 13, 2023, 2:10 PM

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the successful one ?

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py_1MARz8B5dMznlpuOACzTqrsx

zealous timber Jan 13, 2023, 2:11 PM

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Yes, it'll allow me to compare the two.

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Thank you

neon snow Jan 13, 2023, 2:12 PM

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(the status si "succeeded" for the linked event charge.refund.updated : evt_1MFJ9KB5dMznlpuO7BCBzgUV)

zealous timber Jan 13, 2023, 2:16 PM

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If you retrieve one of the Refunds, from the API, where the most recent event is showing a submitted state, do you see that same state in the Refund object's status field?

neon snow Jan 13, 2023, 2:19 PM

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Sorry I don't know to request the API and check the object

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I just look on the code but don't have a specific request tool

zealous timber Jan 13, 2023, 2:22 PM

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Could you use curl from your command line/terminal?

neon snow Jan 13, 2023, 2:24 PM

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i guess

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i have curl (never used though)

zealous timber Jan 13, 2023, 2:26 PM

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What I'm trying to determine, is from your perspective whether the status of the refund object changed from pending to succeeded (or possibly requires_action) and an event wasn't generated for that, or if from the API perspective the status of that object isn't changing.

neon snow Jan 13, 2023, 2:29 PM

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I found the syntax but I don't know where to find the Refund object

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iod

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id

zealous timber Jan 13, 2023, 2:31 PM

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It's in the Event objects that you've been sharing, in the object.id field. It should have a prefix of pyr_

neon snow Jan 13, 2023, 2:31 PM

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ok pyr_1MPhFmB5dMznlpuOKW32hYZK

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curl https://api.stripe.com/v1/refunds/pyr_1MPhFmB5dMznlpuOKW32hYZK

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I got the exact same value as in the stripe web interface

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the same json

zealous timber Jan 13, 2023, 2:35 PM

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Gotcha, thank you for those details. Just to confirm, you're seeing succeeded in the status field?

neon snow Jan 13, 2023, 2:38 PM

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ah i don't check the interesting case

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did not

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i'm doing it

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you're right

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for pyr_1MMshZB5dMznlpuOEDsvMw7Z

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which is displayed as succeed in the interface

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with the last event logged pending

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is now succeed

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{
"id": "pyr_1MMshZB5dMznlpuOEDsvMw7Z",
"object": "refund",
"amount": 144000,
"balance_transaction": "txn_1MMshZB5dMznlpuOx2ijd5OE",
"charge": "py_1MKCLkB5dMznlpuOYikykKNa",
"created": 1672922265,
"currency": "eur",
"metadata": {},
"payment_intent": null,
"reason": null,
"receipt_number": null,
"source_transfer_reversal": null,
"status": "succeeded",
"tr

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status changed

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it was
{
"object": {
"id": "pyr_1MMshZB5dMznlpuOEDsvMw7Z",
"object": "refund",
"amount": 144000,
"balance_transaction": "txn_1MMshZB5dMznlpuOx2ijd5OE",
"charge": "py_1MKCLkB5dMznlpuOYikykKNa",
"created": 1672922265,
"currency": "eur",
"metadata": {
},
"payment_intent": null,
"reason": null,
"receipt_number": null,
"source_transfer_reversal": null,
"status": "pending",
"transfer_reversal": null
},
"previous_attributes": {
}
}

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but we did not receive the succeed update event

zealous timber Jan 13, 2023, 2:46 PM

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Thank you again for those details, I'm doing some digging on my end and will keep you updated.

neon snow Jan 13, 2023, 2:46 PM

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thank you

zealous timber Jan 13, 2023, 3:02 PM

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Thank you for your patience, I do believe this is a concern on our end that our teams will need to review more closely.

zealous timber Jan 13, 2023, 3:22 PM

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Sorry, I need to step away soon and believe this will take more time than is feasible for us to keep this thread open. Would you mind opening a Support case with our team, and reference my name?
https://support.stripe.com/?contact=true

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