heymato | Stripe Developers | Page 1

high elmBOT Jan 13, 2023, 7:14 AM

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rare topaz Jan 13, 2023, 7:14 AM

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Could you share the payment intent ID (pi_xxx) with payment failed?

weary wigeon Jan 13, 2023, 7:15 AM

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yes

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pi_3MPCoeEzohgVwKXw07t3DIsk

rare topaz Jan 13, 2023, 7:19 AM

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According to the log that the customer didn't approve the payment: https://dashboard.stripe.com/events/evt_3MPCoeEzohgVwKXw0kByZmsA

weary wigeon Jan 13, 2023, 7:20 AM

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Yes well that's the strange thing

rare topaz Jan 13, 2023, 7:23 AM

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I'd recommend asking the customer for the proof of charge to confirm whether he/she is indeed charged

weary wigeon Jan 13, 2023, 7:23 AM

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we received this from the customer

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So I'm not sure what happened

rare topaz Jan 13, 2023, 7:30 AM

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We mainly help with technical/integration questions in this channel and don't have the necessary tool and access to help with customer's charges. If you contact Stripe Support : https://support.stripe.com/contact, they'll be able to help you with that! It’ll be helpful if you can include the payment intent ID and the proof in your email.

weary wigeon Jan 13, 2023, 7:34 AM

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OK

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But at first glance, it looks normal that my app says payment did fail?

#heymato