#tyler-archetype

1 messages ยท Page 1 of 1 (latest)

mild magnetBOT
limber fox
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Can you share the webhook endpoint id so I can take a look?

blissful kettle
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sure: we_1MPDFAHjsjdsBAIly8dwxXlU

prime cairn
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Hello ๐Ÿ‘‹
Taking a look

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Do you have an example event that you were expecting to receive on both the endpoints?

blissful kettle
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ya so this event: evt_1MPQ3PQZmEoOPoamAESp6L81 is a test_mode event and from the docs I would expect it to send to both the test_mode webhook and the live_mode webhook but it only sent to the test_mode endpoint

prime cairn
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It looks like the webhook endpoint was updated after the event was generated. I'm trying to load the logs to see what changes were made to the webhook endpoint but would you mind creating another test customer just to be 100% sure?

blissful kettle
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sure

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Alright I created a new customer here is the new event: evt_1MPXwRH2BTvGqA8BuUJFROsH

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I can see it successfully sent to the test_mode webhook but not the live_mode

prime cairn
blissful kettle
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Oh is this the one you're looking for: evt_1MPORaQkBdkkUR609O8zST0c

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it's account.external_account.created

prime cairn
blissful kettle
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why don't I see it show up in the live mode webhook tab?

prime cairn
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I see it, are you logged into the right account?

blissful kettle
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you see it here: we_1MPDFAHjsjdsBAIly8dwxXlU

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to rephrase, you're seeing the event: evt_1MPORaQkBdkkUR609O8zST0c sending to the webhook: we_1MPDFAHjsjdsBAIly8dwxXlU and the event has live_mode=false?

prime cairn
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hold on it looks like you have the same webhook endpoint URL for multiple webhook endpoints!

blissful kettle
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would that mess up sending test mode events to live mode endpoints?

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I just disabled the test mode endpoints so there should be duplicates anymore

prime cairn
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Ah, It's related to how the Connected Account is connected to the Platform. Since the Connected Account is connected in test mode only, we only send test events to test mode endpoint

blissful kettle
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oh I see. So it only sends for both if the account is connected in test mode and live mode

prime cairn
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Yup OR if its connected in live mode only

blissful kettle
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so if it's just connected in live mode and then I send test mode events it will send to the live mode endpoint?

prime cairn
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I believe so, yes.

blissful kettle
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alright I'll give it a try. Thanks for the help!

prime cairn
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NP! ๐Ÿ™‚ Apologies for the delay. Server is busy today!