#Sal

1 messages · Page 1 of 1 (latest)

noble fossilBOT
thorn orbit
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Not sure I understand what you mean by preauth on the 7th day. Can you go in more detail?

jaunty stream
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yes absolutely

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Preauthorized holds on cards

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I believe the set limit is 7 days, and if within the 7 days the card is not authorized

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it goes back to the customer

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how can we extend the 7 day hold?

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I'm asking because our clients are hotels, some of their stays are 20 days

thorn orbit
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Ah ok I see. I recommend reaching out to support with your usecase and inquire about options for card auth extensions: https://support.stripe.com

jaunty stream
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if we have the card on file are we able to preauthorize again on our end