Mukesh | Stripe Developers | Page 1

slow creekBOT Jan 12, 2023, 2:05 PM

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elfin root Jan 12, 2023, 2:06 PM

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HI 👋 I don't believe so. When we release changes to our API that are expected to be breaking changes, we do so by releasing a new API version so you aren't automatically forced into the new version, which gives you time to update your integrations accordingly.

Have you reviewed the logs for the payment failures to look for a trend in them?

tough dome Jan 12, 2023, 2:20 PM

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I have checked all failed payments and all are Mastercard users

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In most cases error message is "Tell the customer to try a different payment method, or they can retry the payment at a later date"

elfin root Jan 12, 2023, 2:27 PM

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Hm, that is a bit vague. I would suggest reaching out to our Support team who is better suited to review declines, and I would also suggest you have your customer double check with their bank that nothing is wrong with the payment method they're trying to use.
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