maclewan

[dense mirage]

👋 happy to help

this is a guide that would help you through this issue https://stripe.com/docs/identity/handle-verification-outcomes#create-webhook

basically there's an event https://stripe.com/docs/api/events/types#event_types-identity.verification_session.requires_input

[turbid sluice]

So, this is out webhook setup -

[dense mirage]

would you mind sharing the abandoned session id?

[turbid sluice]

At the same time, we have no events send with abandoned code, but I checked manually one of sessions with python api, and there clearly stands for requires_input. yeah sure, one sec

vs_1MMwZfIbdrGg55VNBsO3Z0Pg

[dense mirage]

I don't see it being abandoned

[turbid sluice]

from stripe dashboard

[dense mirage]

ok let me double check again,

[turbid sluice]

<VerificationSession identity.verification_session id=vs_1MMwZfIbdrGg55VNBsO3Z0Pg at > JSON: {
"client_secret": "",
"created": 1672937151,
"id": "vs_1MMwZfIbdrGg55VNBsO3Z0Pg",
"last_error": {
"code": "abandoned",
"reason": "The user began the verification session but failed to complete it."
},
"last_verification_report": null,
"livemode": true,
"metadata": {
"screen_uid": "",
"user_id": ""
},
"object": "identity.verification_session",
"options": {
"document": {
"require_matching_selfie": true
}
},
"redaction": null,
"status": "requires_input",
"type": "document",
"url": "https://verify.stripe.*"
}

same result using stripe api with python

[dense mirage]

I'm looking to see why there wasn't any event that got fired

[turbid sluice]

Also this is not isolated case - this issue occurs since our project is up, and we got no wh updates abotu abandoning sessions - just now it started being annoying, that out staff needs to manualy check for new abandons in stripe dashboard.

[dense mirage]

I'm trying to understand the underlying issue there and see whether we don't send the events for a certain reason

this might take some time to investigate, I suggest you write to https://support.stripe.com/contact/email?topic=api_integration and maybe share a link to our conversation and someone will pick it up and handle it async

[turbid sluice]

ok thanks anyway, should I expect any update here or move completely to emails?

[dense mirage]

I'm sorry for the disappointment, but I really think it's better to move to the async discussion, this way if we needed some info from internal teams this way we don't lose the thread here and we will be able to update you

[turbid sluice]

No, thanks for support! It's fine, just hoped we did something small badly, and it could be fixed on our side 😄

[dense mirage]

I don't think so to be honest

[turbid sluice]

Ok thanks once again.

[dense mirage]

I will close the thread if you don't mind