#mentijm

1 messages · Page 1 of 1 (latest)

digital eagleBOT
round junco
slate warren
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Ok thanks. Do you know if Stripe automatic emails regarding outstanding payments with payment links are expired?

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Because we got case when an subscription has been canceled due to us not receiving payment and then the customer has managed to pay an old open invoice related to that (already canceled subscription)

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We think we know the cause of this just wanna confirm

round junco
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I think you're referring to the hosted invoice page url, not Payment Links.

you're going to need to void any open invoices if a subscription is cancelled to prevent that situation

slate warren
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yes that's what I meant

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Oh ok, that's usually what people do?

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void or credit those stale invoices?

round junco
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if it's not yet paid, then void it

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if the user accidentally pays it, then you would want to refund it (or apply credit) depending on your refund policy