#mathan

1 messages · Page 1 of 1 (latest)

solemn crowBOT
frigid kiln
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By which part you want "showing like this"?

nimble forge
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i want to show the plans under the product name

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and price details

frigid kiln
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Can you share your customer portal link?

nimble forge
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In our dashboard, this is also same as we saw in customer portal

frigid kiln
nimble forge
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yes i will send

frigid kiln
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That's checkout, not customer portal

nimble forge
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whats diff ?

frigid kiln
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They are 2 different products

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Have you created a Customer Portal before?

nimble forge
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yes using sessions create method for our graduated billing

frigid kiln
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Okie, please create a new one and paste here its URL

nimble forge
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okay just a minute

frigid kiln
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Price varies with usage seems your customer in this case has a usaged-based Price. In that case we don't display the plan

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"How much does it cost?" will be depends on how much usage each month

nimble forge
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in this scenario, there is no way to display current plan details also?

frigid kiln
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Yes because we can only display the price if there is

nimble forge
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plan name also not showing?

frigid kiln
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I think "Success" is your product name, no?

nimble forge
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yes

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but plan name current plan name not displayed

frigid kiln
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You mean the part "$10.00 per month"?

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It's not plan name, it's a summary about your plan. And because your plan is usage-based, you have "Price varies with usage"

nimble forge
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okay

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that checkout page is not allowed for our org?

frigid kiln
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Not sure what you mean by not allowed. Checkout and Customer Portal are 2 different thing with different purpose. Checkout is for the Customer to pay something, when Customer Portal is for them to change something on their current Subscriptions

nimble forge
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the checkout page is not for subscription handles right, we can use the customer portal only, right?

frigid kiln
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Yep

nimble forge
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okay

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In graduated billing, i need not billing the usage in payment retries period its possible?

frigid kiln
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Sorry don't follow the last question. Usage based Subscription's Invoice will be finalized and billed after all usage are reported, so they shouldn't have collisions

nimble forge
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NO

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for example, I am in one plan now (usage-based plan - 30 days period) and after 30 days I just assign the retries period mentioned in the stripe dashboard. in that retries period i don't want to charge amount from user

honest crystal
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Hi! I'm taking over this thread.

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Can you try to summarize your question while I catch up?

nimble forge
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there is a payment retries schedule in stripe right. after the subscription period ends I don't want to charge the customer for that retries period?

honest crystal
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I don't want to charge the customer for that retries period?
What does that mean? If the payment fails you don't want to retry the payment automatically?

nimble forge
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no

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i want charge for that 30 days only, i don't want charge for that payment retries period like 15 days!

honest crystal
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I'm sorry I don't understand. Can you give me a very concrete example to help me understand? Something like:

  • User A started a monthly subscription on January 1st
  • Then on February first he doesn't pay his invoice
  • In this case I want to....
nimble forge
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yes

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in this case, we give 3 payment retries in 15 days in the stripe dashboard, right?

honest crystal
safe vale
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👋 taking over for my colleague. Let me know if there's any follow-up Qs I can answer!

nimble forge
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okay let me check

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there no option for not charging retry period!!

safe vale
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sorry I don't follow, would you mind elaborating?

nimble forge
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  • User A started a monthly subscription on January 1st
  • Then on February first he doesn't pay his invoice
  • In this case I want to....
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in this case, we give 3 payment retries in 15 days in the stripe dashboard, right?

safe vale
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it really depends on what you need to do

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you can configure it in the page that my colleague suggested

nimble forge
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there no option for not charging retry period!!

safe vale
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you want to cancel the subscription if they don't pay?

nimble forge
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no i want continue

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for 15 days

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i don't want to charge for that 15 days (payment retry period)

safe vale
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3 + 5 + 7 = 15 days

nimble forge
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yes

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i don't want charge in that 15 days...

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is any way?

safe vale
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then how would you get your money?

nimble forge
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I just want o charge for that 30 days I don't want to charge for that 15 days?

safe vale
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the invoice you're charging is for the 30 days

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the retry period is not part of the invoice your customer is paying

nimble forge
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but it's charging when I send unit data to stripe!! I checked using test clock

safe vale
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I don't follow

nimble forge
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is any way to solve this?

safe vale
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to solve what? I'm not really understanding the problem

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would you mind giving some examples

plain sierra
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If I correctly understand, the assumption is that the usage recorded after the end of a period (e.g. the period is 1 Jan - 1 Feb, pending period 1 Feb - 15 Feb) is added to the old unpaid invoice? Or is it added to a new invoice for the next period - 1 Feb - 1 Mar?

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Is that the problem?

nimble forge
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your understood correctly

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I don't want a charge for usage in the 15 days, this is problem

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now its added to old invoice

plain sierra
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I see, give me a moment to check

nimble forge
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okay i am waiting

plain sierra
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I can't confirm that it's the case. The new usage is added to the new upcoming invoice, and the old invoice stays the same.

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Could you share the Invoice ID in_xxx or a Subscription ID sub_xxx

nimble forge
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in_1MP37bSF6Qh6F24iAzTJU9h6

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sub_1MP314SF6Qh6F24iTUygwaKU

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is any way to avoid that particular amount

plain sierra
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I don't see any usage in those invoices. There's just a flat fee.

nimble forge
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now you can see

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but i don't have much data

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i don't want to add that 15 days charge, i just want give free!

plain sierra
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So you don't want to charge for that period at all? Or move it to the next invoice?

nimble forge
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yes, don't want to charge in that 15 days

knotty gust
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Then you just don't report the usage for that timeframe. There's no way to prevent charging for usage within a certain timeframe currently

nimble forge
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okay done

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i have another quetion

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if the user upgrades to paid plan(30 days plan - usage-based billing) the downgraded (free plan) in 3 days and again they upgraded. in this scenario I don't want to charge the base amount if they upgrade more then 1-time upgrade in a 30 days

knotty gust
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Which base amount?

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I guess you can't do this automatically and instead you'd need to manually amend the draft invoice after the upgrade to remove the line item (before its finalised and we attempt to pay it)