#Ant

1 messages · Page 1 of 1 (latest)

frigid pewterBOT
tall adder
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HI 👋

This is a forum for developers writing code to integrate with Stripe APIs. I can try to assist you but I'm not going to be of much help if you aren't the one writing the code.

What is the question you have about Stripe tech?

dull lion
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Most of my customers get their card declined and I think the issue may have to do with card testing

tall adder
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Okay but like I said, this is a forum for developers coding with Stripe APIs. I cannot offer advice on mitigating card testing.
Our support team will be able to assist you better than I can: https://support.stripe.com/contact/email

Contact Us | Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

dull lion
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okay thanks so much

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one more question

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if i send a screenshot of gateway information are u able to read it and tell me the error?

tall adder
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I can give it a shot but it's not something I'm deeply familiar with

dull lion
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i apologize i didnt realize this was like a developer discord i thought it was general support

image.png
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but i appreciate any insight you can give me

tall adder
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Unfortunately the best I can offer here is what we have in our Decline Codes doc: https://stripe.com/docs/declines/codes

do_not_honor The card was declined for an unknown reason. The customer needs to contact their card issuer for more information.

dull lion
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okay thanks so much i appreciate the help