#Durrell

1 messages · Page 1 of 1 (latest)

viral lanceBOT
worthy folio
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Hello

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I'm a bit confused

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Stripe doesn't decline Issuing authorizations

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Do you mean if the balance is insufficient?

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Or like if the spending controls don't allow?

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Or, are you talking about if the actual authorization attempt gets declined by the third-party that you/your user are attempting to pay?

serene hornet
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What if the user's Stripe account has insufficient funds, or the card is not active, or the spending controls do not allow the authorization? We wouldn't get a webhook right?

worthy folio
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Correct, then the API request fails.

serene hornet
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...in other words we wouldn't get to step 2?

worthy folio
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One sec

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I see your question

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Let me check on how we alert you

serene hornet
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Is there any way we can know about such failed attempts to use the card? We would like to provide our users with some sort of explanation as to why the card did not work.

worthy folio
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Yeah I understand. You don't have an example of an authorization that was declined do you? Nor have you tested this? I'm still checking.... I thought there was some way that we did notify you about these declines....

serene hornet
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I don't have an example. We haven't tested this. It would be great if there was a way to know about the declines. We can know about our own declines, but I'm wondering about how we would know about your declines.

worthy folio
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Yep yep, okay thanks. I may need to test it real quick.

serene hornet
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how would you test it?

worthy folio
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Attempt to charge your cardholder without sufficient issuing funds in the balance

serene hornet
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and then I would expect some sort of webhook?

worthy folio
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Yes I think so. But I agree I'm not seeing this stated anywhere which is surprising. But I thought we did fire something in this case

serene hornet
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If you could test to double check for me that would be greatly apprecieated.

worthy folio
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Yep give me a moment

serene hornet
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awesome. thank you!