#shaon
faint dew
austere citrus
Error creating API: Unexpected error communicating with Stripe. If this problem persists, let us know at support@stripe.com. (Network error: ConnectTimeout: HTTPSConnectionPool(host='api.stripe.com', port=443): Max retries exceeded with url: /v1/accounts (Caused by ConnectTimeoutError(<urllib3.connection.HTTPSConnection object at 0x7ff218f407f0>, 'Connection to api.stripe.com timed out. (connect timeout=80)')))
mortal venture
Hi! Can you share more details with me? When did it start? Is this currently occurring? Can you share an example request id where you see this error? Here's how you can find a request ID: https://support.stripe.com/questions/finding-the-id-for-an-api-request
Did you say it's happening for all endpoints?
austere citrus
it seems to affect all
it sbeen happening over the last 24 hours
ever since we switched to this new restricted key
mortal venture
Can you share an example request id with me please so I can further investigate this?
austere citrus
yes will do
it doesnt show up in logs
/v1/accounts/acct_1MNDq4HBnUh8raq6
this is the most information i have been able to get
mortal venture
Taking a look
Ah sorry, my question was dumb. The error says 'Error creating API:' so there is no request id
austere citrus
ah np
im really confused bc i've added all permissions for this restricted key in an effort ot get it working
mortal venture
You're using Python correct?
mortal venture
From the error code it looks like it's a timeout error that you need to debug on your end by talking to your host provider. In the meantime, can you see if other endpoints are seeing the same issue?
austere citrus
yep they're all seeing the same issue
mortal venture
Does making a cURL request work for you, https://stripe.com/docs/api/customers/create?lang=curl?
austere citrus
i will test this out
mortal venture
You can also use this, https://github.com/stripe/stripe-reachability to check if your computer can reach api.stripe.com