Ziad Ahmed | Stripe Developers | Page 1

queen ventureBOT Jan 6, 2023, 9:18 PM

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fierce plover Jan 6, 2023, 9:19 PM

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Can you share an example request id for a payment failure so i can take a look? https://support.stripe.com/questions/finding-the-id-for-an-api-request

Finding the ID for an API Request : Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

vivid terrace Jan 6, 2023, 9:21 PM

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req_yRxN5JHjP7W7iD

fierce plover Jan 6, 2023, 9:24 PM

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Your account cannot currently make live charges. If you are the site owner, please activate your account at https://dashboard.stripe.com/account/onboarding to remove this limitation. If you are a customer trying to make a purchase, please contact the owner of this site. Your transaction has not been processed. from the error response

vivid terrace Jan 6, 2023, 9:31 PM

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the problem is still there

fierce plover Jan 6, 2023, 9:32 PM

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Can you share a request made after activating the account?

vivid terrace Jan 6, 2023, 9:44 PM

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req_fiD75Acci5G7TT

main otter Jan 6, 2023, 9:48 PM

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Hi, stepping to assist. Taking a look at this request id, thank you for your patience.

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Did you just activate the account? Is it possible to try making the request again?

vivid terrace Jan 6, 2023, 9:55 PM

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ok

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Is that a problem ?

main otter Jan 6, 2023, 10:06 PM

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I'm unsure. ~~I'd assume you'd get a different error message then~~. Were you able to make the request again?

vivid terrace Jan 6, 2023, 10:08 PM

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I tried paying through apple pay

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but still

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it failed

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req_CzN2wR2oE6Gp1r

main otter Jan 6, 2023, 10:17 PM

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You're right..I do see that your card capability is inactive so it's returning this error.

vivid terrace Jan 6, 2023, 10:17 PM

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?

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then why apple pay is not working ?

main otter Jan 6, 2023, 10:19 PM

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That is correct, when card capability is active you'd then see Apple Pay.

vivid terrace Jan 6, 2023, 10:20 PM

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how do i fix this

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I am confused ?

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is it because of the curacy ?

main otter Jan 6, 2023, 10:22 PM

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You'd want to make sure that you've completed the onboarding here : https://dashboard.stripe.com/account/onboarding

#Ziad Ahmed