#shaon
acoustic tapir
elfin pasture
Are you receiving an error response? Can you share the exact message(s)
junior nacelle
Max retries exceeded with url: /v1/accounts/acct_1MMWJWGfJZodS4Wq (Caused by ConnectTimeoutError(<urllib3.connection.HTTPSConnection object at 0x7f7d0565c970>, 'Connection to api.stripe.com timed out. (connect timeout=80)')))"
elfin pasture
Are you able to make other API calls? This is generally indicative of a connectivity issue between your machine/servers and our API
junior nacelle
Yes
elfin pasture
I'd recommend running this script: https://github.com/stripe/stripe-reachability
junior nacelle
actually it seems like i cannot access any stripe apis from this machine
elfin pasture
Could be that your firewall/ISP is blocking some of our IP addresses: https://stripe.com/docs/ips#ip-addresses
junior nacelle
checking this further, we have no outbound rules
moreover this was working around 18 hours ago w/ no changes from our end
elfin pasture
Did you run the script I shared from the GitHub link above?
There's currently no known API issues: https://status.stripe.com/
junior nacelle
yes none of them are reachable
elfin pasture
Then that indicates there's an issue preventing your integration(s) reaching our APIs
junior nacelle
hmm ok i will look into this further
elfin pasture
what application access is needed on the key to grant account.retrieve access
Not sure I understand the question. Can you elaborate?
junior nacelle
on account.retrieve i get the following error
does not have access to account 'acct_<account_id>' (or that account does not exist)
elfin pasture
Can you share the ID (req_xxx) of the failing API request? https://support.stripe.com/questions/finding-the-id-for-an-api-request