terry.lau | Stripe Developers | Page 1

cosmic scaffoldBOT Jan 5, 2023, 9:23 PM

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wispy swift Jan 5, 2023, 9:26 PM

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Hello 👋
How recent is this? Do you example PaymentIntent IDs?

gentle frigate Jan 5, 2023, 9:28 PM

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They were around October - November

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intent IDs: pi_3Ln4ufA8aJ5eS52Q0Qw9xYh9, pi_3LwTzyA8aJ5eS52Q08pRwwd0, pi_3M5CwFA8aJ5eS52Q0JPUZvRC

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from 3 affected accounts, some were attempted multiple times

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We've had payments from those issuers go through in the past, so trying to figure out why some are left in an upcaptured state, only to be canceled later.

wispy swift Jan 5, 2023, 9:32 PM

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It looks like you're using manual capture for the PaymentIntents which means you're initially placing a hold and then capturing the amount by calling the API
https://stripe.com/docs/payments/place-a-hold-on-a-payment-method#authorize-only

However, for the first PaymentIntent we didn't receive a request to capture the amount. So after 7 days, the hold was released.
https://dashboard.stripe.com/logs/req_qz7A3pEiOqksH3

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Checking other PaymentIntents...

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yup same thing with other PaymentIntents

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We never received a request to capture the amount

gentle frigate Jan 5, 2023, 9:38 PM

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Makes sense then. Thanks for clarifying there

wispy swift Jan 5, 2023, 9:38 PM

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NP! 🙂 Happy to help

#terry.lau