#franco
unborn harness
daring bison
Hi there. Can you share a payment intent id where this happened?
daring bison
Have you contacted the bank to see why the transaction isn't allowed?
exotic jewel
No. Not yet, the account seems to have the necessary funds to cover the payment.
daring bison
Hm yeah since everything is working in test mode and this is a card decline, next step would be to ask the bank what went wrong
exotic jewel
Thing is that with indian cards there are special conditions https://stripe.com/docs/india-recurring-payments#impact-subscriptions
My theory is that we're not setting something up correctly, even though we've attached the required mandates to both the subscription and setup intent for the card
torn canyon
Hello 👋
codename_duchess needs to step away so I'm taking over! Give me a moment to catch up on the context here
Quick question, does your test mode transaction work fine with india specific test cards?
https://stripe.com/docs/india-recurring-payments#test-mandate-setup
exotic jewel
Yes
torn canyon
Are all transactions failing similar to this one OR is this the only one? Have you tried a diff payment method?
exotic jewel
Just this one as it is a card from someone from our team to test if it works
Stripe test mode transactions were always passing even if the transaction was for more than the mandate's approved amount
which is what made us want to try a real one
torn canyon
Right, this could very well be just related to this one payment method.
Those test cards are specifically designed to test the mandates. If you see this happen with multiple payment methods then it could be something in the code.
exotic jewel
So what are the suggested next steps?
torn canyon
You'd want to talk to the bank about why they declined really. That would decide the next steps.