cashley | Stripe Developers | Page 1

still thistleBOT Jan 5, 2023, 10:57 AM

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burnt kelp Jan 5, 2023, 10:57 AM

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Hi there!

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Pasting your messages here:

js.stripe.com/v3/three-ds-2-fingerprint-c152e8d4aaa3fb40b9401e479233b259.html#intentId=pi_3MHlf0LfrGdd2APc0WvUhbUz&locale=en&hosted=false&referrer=https%3A%2F%2Fwww.ltmdinner.com%2Flite-ui%2F%3Fcontroller%3Dguest%26action%3Dcheckout%26fromRegistration%3Dtrue&controllerId=__privateStripeController8341:1 Refused to apply inline style because it violates the following Content Security Policy directive: "style-src 'self'". Either the 'unsafe-inline' keyword, a hash ('sha256-1bd1ss83rhoRESXnUSD+xUzVPZzKrKQPYKkWOj5TJIc='), or a nonce ('nonce-...') is required to enable inline execution. Note that hashes do not apply to event handlers, style attributes and javascript: navigations unless the 'unsafe-hashes' keyword is present.
any thoughts..is this to do with CSP on our server...

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You said:

Recently we have complaints from guests with strange error "Payment failed"
Can you share a PaymentIntent ID (pi_xxx) with this issue?

stray mesa Jan 5, 2023, 12:21 PM

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sure pi_3MHlf0LfrGdd2APc0WvUhbUz

tepid garden Jan 5, 2023, 12:29 PM

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👋 taking over for my colleague. Let me catch up.

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are you using PaymentElements on the front-end?

stray mesa Jan 5, 2023, 12:37 PM

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no we aren't using PaymentElements

tepid garden Jan 5, 2023, 12:37 PM

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are you redirecting to 3DS using handleCardAction?

stray mesa Jan 5, 2023, 12:39 PM

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yes

tepid garden Jan 5, 2023, 12:41 PM

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ok basically the 3DS failed with a status "Not Authenticated /Account Not Verified; Transaction denied"

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you just need to ask your customer to check with their issuing bank

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give them the date/time and the amount of the transaction

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and they can let them know why they declined the transaction

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this is not really Stripe related

stray mesa Jan 5, 2023, 12:44 PM

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They have checked with their bank and bank has informed its to do with payment processor. Also, they could use the same card on other online purchases fine.

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bizzare thing is the ui error log. Has it got anything to do with stripe or our server's CSP config.

tepid garden Jan 5, 2023, 12:46 PM

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I don't think so, the transaction failure did happen with the network, so it's not really Stripe related

stray mesa Jan 5, 2023, 12:47 PM

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ok thanks...i'll try to get in touch with them and get back to you.👍

#cashley