Zan

[odd topaz]

Hi @polar prairie , Can you please help me with this query ?

[polar prairie]

👋 happy to help

yes all objects are created on the platform when you use Destination or OBO

including (but not limited to) customers

[odd topaz]

just to be sure

so is Direct charge best option for custom connect account

this way Customer gets created under Connect account

but the problem with that is it create customer as guest so how to overcome that

My business model is we will multiple people hosting events through us so we collect and directly send money to Vendor connect account and charge adminstrative charge for each transaction

Thanks in advance:)

[polar prairie]

for Custom Connect Account we don't recommend using Direct Charges at all

[odd topaz]

ok

We happy to progress with Destination charge

but how to handle customer not getting tagged on Connect account

its is easier to get Customer also reflected on Connect account so we can trace if and when required

[polar prairie]

the reason why is because in Direct Charges, the Account needs to handle refunds, disputes, top-ups etc. but since they are a Custom Account they don't have access to a Stripe Dashboard to be able to do so

[odd topaz]

Got iy

got it

[polar prairie]

and in all cases unless you really have a sufficiently big and well-experienced team we don't recommend using Custom accounts at all

the best option for you is to use Express Accounts

[odd topaz]

So Express account with destination charge ?

[polar prairie]

yes

[odd topaz]

ok

will that overcome customer records being created under Connect account as well

?

[polar prairie]

no, they will still be created under the Platform

but that's not a big of a deal to be honest

if you want you can add a metadata field to specify to which connected account this customer belongs to

but what if the customer wants to purchase from multiple Connected Accounts?

depending on your business models there are different choices to make

[odd topaz]

Thank you so much

For us Custom is best option as we can onboard vendor easier through our door to door marketing team

is there any thing we need to be mindful for selecting express instead of Custom

[polar prairie]

In that case maybe you should use Custom

[odd topaz]

We have quite robust developer team

so we should go with custom plus destination charges

so dispute can be handled

easier

[polar prairie]

the disputes/refunds will be handled by the platform account in this case

but this also means that the Stripe fees will be paid by the platform

[odd topaz]

ok

Thank you so much

[polar prairie]

let me know if you need any more help

[odd topaz]

We had issue with direct charge where all connect account were locked

so in this instance as platform is collecting payment for multiple connect account we won't face issue where entire platform will be locked due to single dispute transaction

just want to make sure our setup is correct

and thanks for help

[polar prairie]

let me know if you need any more help