Cdd

[bright flower]

How often is it asking you to log in again?

Do you have a screen share video of this happening?

[junior cape]

I don't have a screenshare video but I can record one if necessary.

[junior cape]

Consistently right now. When trying to see different tabs and stuff.

[bright flower]

Consistently right now. When trying to see different tabs and stuff.
What is "consistently" in this context? Like every 30 seconds? Every 5 minutes?

[junior cape]

Approx. Every 1 minute or so it says the session as expired.

[bright flower]

Hmmm, I'm not sure what the timeout is supposed to be on that. Do you ever navigate away from the page? Or is it 1 minute of continuous navigating within the login session?

[junior cape]

continous navigating within the login session. I have tried on both chrome and brave

[meager dust]

Hi 👋

So you are hitting a login modal after some amount of navigation on the Express dashboard?

[junior cape]

yes! and when trying to login on the Express Dashboard I'm being asked to enter login -> Code and then I'm asked to do the same again.

After doing that login process twice I can visit the Express Dashboard but after 1 minute or so of continous browsing I'm told the session has expired.

[meager dust]

And how are you accessing the Express dashboard? Are you being directed there from a link or are you logging into Stripe directly?

[junior cape]

I'm logging in through Stripe.com

[meager dust]

Have you recorded a short video of this occurring?

[junior cape]

Where would I send it to you? Through here?

[meager dust]

Well TBH we cannot really help with Dashboard issues here. We are focused on integrations with the public APIs (devs writing code, etc.). I think you would be better of reaching out through Support httsp://support.stripe.com but I would recommend including the video of what's going on so you get a faster resolution.

[junior cape]

thanks!