moistcode

[vernal sparrow]

That's a really complicated question. I think we would probably need to be able to see a page where this behavior is being produced in order to say for sure.

A few things to check though would be:

• does the customer have any browser extensions that might block the Element from mounting and rendering?
• have they tried incognito mode to get it to show up?
• are they on an old browser version? (see here to make sure: https://stripe.com/docs/js/appendix/supported_browsers)

[subtle cloak]

Perhaps I asked this too prematurely. I think I should add a onLoadError listener to the element and see if any errors show up first.