Aimer | Stripe Developers | Page 1

rancid gustBOT Jan 3, 2023, 2:52 PM

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sterile reef Jan 3, 2023, 2:53 PM

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Hm interesting. Do you have multiple accounts or connect accounts? Wondering if you're unintentionally using the wrong API key or passing the wrong connect account id.

limber birch Jan 3, 2023, 2:53 PM

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no

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because the payment went through

sterile reef Jan 3, 2023, 2:54 PM

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Ok can you share the request id and the account id

limber birch Jan 3, 2023, 2:54 PM

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from customer

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my accound id ?

sterile reef Jan 3, 2023, 2:54 PM

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https://support.stripe.com/questions/finding-the-id-for-an-api-request

Finding the ID for an API Request : Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

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Request id ^ and then the account id that you're looking at the balance for on the dashboard

limber birch Jan 3, 2023, 2:55 PM

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wait

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req_bDCXGa75x6AV8f

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cant find request id

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ok found it,

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request id req_YqAzey83fxmN1S

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account id : acct_1MFZa3I23ykdx5YC

sterile reef Jan 3, 2023, 3:05 PM

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I think it's because the dashboard includes pending (estimated future payouts)

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The api shows currently available in one section and pending in the other

limber birch Jan 3, 2023, 3:05 PM

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what does this mean ?

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i should cancel future payout?

sterile reef Jan 3, 2023, 3:09 PM

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You asked why your balance is negative through the api. Are you looking at available balance? https://stripe.com/docs/api/balance/balance_object#balance_object-available That would be because that doesn't include the estimated future payouts that are shown on the dashboard

Stripe API reference – The balance object – curl

Complete reference documentation for the Stripe API. Includes code snippets and examples for our Python, Java, PHP, Node.js, Go, Ruby, and .NET libraries.

limber birch Jan 3, 2023, 3:10 PM

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yes

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available balance

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so the api is the correct one ?

sterile reef Jan 3, 2023, 3:12 PM

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Yeah. Well the dashboard is also correct, but it just includes the estimated future payouts too. We itemize it

limber birch Jan 3, 2023, 3:12 PM

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i got negative balance from api

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so the API includes future payout ?

sterile reef Jan 3, 2023, 3:13 PM

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If you're looking at the available field, that is just what your current balance available to payout is

limber birch Jan 3, 2023, 3:15 PM

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this is from dashboard

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this is from api

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so even if i put money in balance

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theres a restriction on how much payout i can make?

ruby basalt Jan 3, 2023, 3:21 PM

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Hello 👋
Taking over as codename_duchess needs to step away soon
Can you double check if you're making the API request using correct API keys? as the numbers showing up on dashboard aren't even close to what you're seeing on API level.

Can you share the raw response object that you're receiving from the API response?

limber birch Jan 3, 2023, 3:23 PM

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my boss said he will try to change the future payout to manual

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can it be that its negative because it was set to auto

ruby basalt Jan 3, 2023, 3:24 PM

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could be, yes. Manual payout will accumulate the balance and reflect a positive balance

limber birch Jan 3, 2023, 3:27 PM

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how to turn off the auto payout

ruby basalt Jan 3, 2023, 3:30 PM

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In the balances window, you can click on "more" dropdown and change the payout schedule.
Also, I would suggest you reach out to our support about this as they're experts on this
https://support.stripe.com/?contact=true

Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

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