nunu

[lean vault]

👋 happy to help

[ancient dragon]

An attempt to set up pm_1MLNqNBUfv6eASESZA4sKTGz via SetupIntent seti_1MLNqKBUfv6eASESjpdprpar has failed
this error happening when a user subscribing to a subscription with trial plan

only for some users can you please check

for acct_1GEWvwBUfv6eASES

[lean vault]

what do you want me to check exactly?

[ancient dragon]

in account acct_1GEWvwBUfv6eASES for customer cus_N5YyVGiJDNPAib

above error happens

what can be the reason

there are many such users

[lean vault]

the reason is stated in the Setup Intent object you shared, last_setup_error.code: "setup_intent_authentication_failure"

the customer failed 3DS

[ancient dragon]

so the issue is at their end , isn't it?

[lean vault]

yes

[ancient dragon]

ok, can you pls check cus_Mip71QtNUszSns

why the invoice become uncollectable

is showing customer has'nt attempted to pay

[lean vault]

checking

[lean vault]

basically with your current settings https://dashboard.stripe.com/settings/billing/automatic
(under Manage failed payments section) we retry to pay an invoice 4 times within 3 weeks and If all retries for a payment fail, we mark the invoice as uncollectible

[ancient dragon]

but in that case subscription will get cancelled right?

here subscription is not cancelled

[lean vault]

sorry I missed something

you paused the collection of future invoices on this subscription https://dashboard.stripe.com/logs/req_4N7GiHavrwfkbb

[faint verge]

Hey, taking over here. Let me know if there's any follow-up Qs I can answer!

[ancient dragon]

ok from above answer
"you paused the collection of future invoices on this subscription https://dashboard.stripe.com/logs/req_4N7GiHavrwfkbb "

is it possible to check whether the pause has been made from dashboard

or through any other measns

[faint verge]

it was made from dashboard

[ancient dragon]

ok thanks