Gunaseelan | Stripe Developers | Page 1

hushed nimbusBOT Jan 3, 2023, 6:51 AM

#

primal turtle Jan 3, 2023, 6:51 AM

#

👋 @spiral light How can we help?

spiral light Jan 3, 2023, 6:52 AM

#

Some of our customers are getting failure without showing the OTP popup

#

Payment intent id - pi_3MKW4gASUtHERYbB0Cu7z7d5

#

Can you please check the reason and let me know

primal turtle Jan 3, 2023, 6:59 AM

#

The authentication failure was from the card issuer. I'd recommend asking the customer to check with their bank why the authentication failed without prompting OTP.

spiral light Jan 3, 2023, 7:16 AM

#

Sure. Can you share the bank reference id?

primal turtle Jan 3, 2023, 7:20 AM

#

I'm afraid I don't have the access to bank reference ID. Our support team will be able to assist you: https://support.stripe.com/contact

spiral light Jan 3, 2023, 7:22 AM

#

Okay. Thanks

primal turtle Jan 3, 2023, 7:32 AM

#

No problem! Happy to help 😄

#Gunaseelan