George87 | Stripe Developers | Page 1

coarse copperBOT Jan 3, 2023, 2:32 AM

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steep stone Jan 3, 2023, 2:34 AM

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hello! have you tried restarting the reader? If you have and are still encountering the same issue, can you share the reader id and current reader device version?

tepid perch Jan 3, 2023, 2:39 AM

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Yes I tried restarting - didn't help

steep stone Jan 3, 2023, 2:44 AM

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gimme a while to see if i can find anything

tepid perch Jan 3, 2023, 2:45 AM

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sure. Thanks

steep stone Jan 3, 2023, 3:11 AM

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sorry to redirect you, but i'm not seeing anything that stands out to me at the moment. Can you reach out to Stripe support with those screenshots and the description of your problem at https://support.stripe.com/contact/email and we'll investigate further

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#George87