#dgsunesen
keen raven
brave tapir
👋 Hi there, Happy to help!
You can configure the payout schedule on the account settings:
https://stripe.com/docs/connect/manage-payout-schedule
https://stripe.com/docs/api/accounts/object#account_object-settings-payouts-schedule
lone oak
This is how it looks like for our main platform account. It says 3 days payout..
Now, for a user of our platform (a connected account), who's supposed to get their money from using our platform, I see this:
Will this mean that the account you see in the second screenshot will get his money after three days from initiating the transfer to that external account ?
even though on that account it says 7 days
is it only a matter of what our payout says ?
I'm a bit confused 🙂
And here on another one.. I see that the transfer initiated yesterday, but will only arrive on the 6th.. which I would expect to happen already on the 4th, right? 🙂
brave tapir
Will this mean that the account you see in the second screenshot will get his money after three days from initiating the transfer to that external account ?
the payout will be sent on a daily basis with a first delay of 7 days, you can update it to 3 days using the API I shared
And here on another one.. I see that the transfer initiated yesterday, but will only arrive on the 6th.. which I would expect to happen already on the 4th, right? 🙂
Is it the first payout? if so the first one is delayed then you'll get payout on a daily basis
lone oak
it's not his first payout
And in here it looks very much like we're already on the 3 days, right ? Is this something I need to do for all connected accounts as well ?
And here's another one where I would expect the arrival to happen sooner 🙂
brave tapir
And in here it looks very much like we're already on the 3 days, right ? Is this something I need to do for all connected accounts as well ?
Yes you need to update all accounts on the 3 days delay basis
Sorry but, as this is not a technical integration question, I'll suggest you to ask Stripe Support about payout speeds, at https://support.stripe.com/contact
lone oak
Hm... okay
lone oak
> And in here it looks very much like we're already on the 3 days, right ? Is th...
Okay, so how would I update all accounts? Do I have to go through the same process with contacting support regarding every single connected account?
OR am I able to do it through the API doing manual payouts or ?
willow crater
👋 taking over for my colleague. Let me catch up.
when you contact support @ https://support.stripe.com/?contact=true you could ask them if it's possible to do the change on all accounts at once