Danniish | Stripe Developers | Page 1

faint pebbleBOT Jan 2, 2023, 9:38 AM

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lunar echo Jan 2, 2023, 9:38 AM

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Hi there!

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Can you share the billing portal ID for the customer where they see the cancel button, and the ID where they don't see the cancel button?

river talon Jan 2, 2023, 9:41 AM

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Cant see the cancel button = cus_MgxTmrrkVKhzuU
Able to see the cancel button = cus_N2kgJUlw7YwX4b

lunar echo Jan 2, 2023, 9:42 AM

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thanks! and how do you create the billing portal?

river talon Jan 2, 2023, 9:42 AM

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through API

lunar echo Jan 2, 2023, 9:45 AM

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If you read this page: https://stripe.com/docs/customer-management, there's a section called "Known limitations of the customer portal". There we say:

Customers can’t update or cancel subscriptions that are attached to schedules.

river talon Jan 2, 2023, 9:45 AM

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stripe.billingPortal.sessions.create

lunar echo Jan 2, 2023, 9:46 AM

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And cus_MgxTmrrkVKhzuU has a subscription created by a schedule. So it's expected they cannot cancel it from the customer portal.

river talon Jan 2, 2023, 9:59 AM

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So there isn’t any way ... we can give an option to our customers to cancel the subscription

lunar echo Jan 2, 2023, 10:00 AM

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There are a few options:

Remove the subscription from the schedule https://stripe.com/docs/api/subscription_schedules/release
Or build your own UI that allow customers to cancel the subscription

river talon Jan 2, 2023, 10:05 AM

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No I want that cancel subscription in my portal that we we went for the pre-build stripe pages ...

lunar echo Jan 2, 2023, 10:05 AM

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Then remove the subscription from the schedule with https://stripe.com/docs/api/subscription_schedules/release, and the customer will be able to cancel it from the portal.

river talon Jan 2, 2023, 10:07 AM

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Does releasing effect the attached subscription .... means if we remove the schedule ... subscription will still be attached to the customer and will still charge customer on monthly /yearly basis as per their plan ...

lunar echo Jan 2, 2023, 10:08 AM

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subscription will still be attached to the customer and will still charge customer on monthly /yearly basis as per their plan ...
Yes. But if you subscription schedule was planning to make change to the subscription in the future, then these change won't happen if the subscription is released from the schedule.

river talon Jan 2, 2023, 10:09 AM

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Yeah sure got it ... Thanks for the help

#Danniish