#MaxMatteo
thin coral
fading flume
hey
sure
i received this message during invoice finalization
"Invoice amount_due is too small to pay with customer_balance"
this is the invoice: https://dashboard.stripe.com/invoices/in_1MLSwfCrrVPAjQHJdBhgfNJA
where is that 0.01 Total coming from?
subtotal is 0 which is fine
invoice should be correct with 0 total
spice socket
Thanks! Give me a few minutes to look into this.
fading flume
sure
spice socket
Is your question why the total is 0.01€ instead of 0€?
fading flume
yes
where is that coming from?
looking at the invoice, it gets added in the TAX line somehow ?!
spice socket
Yes I think it's related to tax (and maybe rounding), but now sure exactly why.
Looking into this.
Yes if you look at the tax property of the invoice, it says 1. So the 0.01€ comes for tax computation. Still looking...
spice socket
I'm not sure exactly what the best way to handle this, but there are a few workarounds:
- When the invoice is still in draft, and if you see a small amount like this, you could add an extra invoice item to cancel the amout. In this case minus $0.01
- You could also add a credit balance of 0.01 to the customer, so they can directly pay the invoice https://stripe.com/docs/billing/customer/balance
But ideally you would just want to not have this issue in the first place. And for this I would recommend to chat with Stripe support directly, as they will have more time to investigate the issue https://support.stripe.com/contact
spice socket
I agree with you, that's why I suggested you to open a ticket with support here: https://support.stripe.com/contact
fading flume
Okay I did