#AhmadMDCA

1 messages · Page 1 of 1 (latest)

marble creekBOT
wary cove
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Hi 👋 we're not too familiar with the exporting and reporting features that are available within the Stripe dashboard in this forum (we primarily focus on helping developers interact with our API).

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Looking at the standard columns that are available when exporting payments, I see that there is a Tax column included. Are you seeing that in your export, and if so is it blank where you're expecting it to not be?

hidden condor
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yes I see that but it is blank

wary cove
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Can you share the ID of a payment where you saw that field as blank that you weren't expecting?

hidden condor
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I want this to show in the tax column

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is it ok to share the payment id here?

wary cove
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Yes it is fine to provide that ID here, but if you would prefer a more direct and private conversation then you can reach out to our support team to open a ticket:
https://support.stripe.com/?contact=true

Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

hidden condor
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when you say payment id.. do you mean the payment intent id that starts with pi_

wary cove
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Within that report, whatever value (I'm not familiar with that export, so I'm not entirely sure what ID is provided there) is in the id column for the line where you weren't expecting tax to be blank.

hidden condor
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ok its not a report its exporting the payments which produces an excel file

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here's what that shows in the id column ch_3MFnZqImiVmxZTY20WQ8xjol

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also its showing zero not blank

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but if I go to the payment detail by clicking on the payment in the dashboard I see sales tax as shown in the image above

odd oak
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Gotcha, looking in to that payment and what may have happened here

odd oak
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So it looks like this is happening because the charge object itself ch_..... doesn't have tax info on it, but the payment intent objects pi_.... do. So it looks like our normal standard Stripe Tax flow doesn't set this value, I'm guessing some legacy one does

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And I am trying to think of how you can get this info from the dashboard.

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Unfortunately I am having trouble finding the proper report for this. If you reach out to our support team they should be able to help you find the right way to pull this information via the dashboard https://support.stripe.com/?contact=true

Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.