Piotr Żarek

[orchid bronze]

Let me look into this, not overly familiar with Issuing

[lucid canopy]

thank you

[orchid bronze]

I suspect that although that transaction has been approved, it's not actually taken affect on the balance yet and is still 'pending' (which isn't reflected via that balance.available event or endpoint)

[lucid canopy]

but then the problem is - we will not get the new balance.available for this transaction ever

so we will not be notified that the balance is below threshold (until new transaction comes)

[orchid bronze]

Yeah, according to this it should work as you expect: https://stripe.com/docs/issuing/purchases/transactions#:~:text=When an authorization is captured%2C two things happen.

But seems is it's not reflected on balance.available events

[lucid canopy]

Thank you for your investigation. What should be the next steps? Is it possible to create a ticket and then track it?

[orchid bronze]

Checking with a colleague

Neither myself nor my colleague are really familiar with Issuing, but both agree that this seems a little unexpected. Can we ask you to write in to our team? That way we can have someone with more Issuing experience take a deeper look and figure out how to get this working for you

https://support.stripe.com/contact is the address. If you flag yourself as a developer and provide as much context as possible, it'll make its way to my team

[lucid canopy]

I will, thank you and happy 2023 🙂

[orchid bronze]

you too!