heymato | Stripe Developers | Page 1

stark hillBOT Dec 30, 2022, 8:59 AM

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uncut helm Dec 30, 2022, 9:02 AM

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hello! you won't get into the requires_confirmation step unless you use confirmation_method=manual : https://stripe.com/docs/api/payment_intents/create#create_payment_intent-confirmation_method

you may want to take a look at https://stripe.com/docs/payments/intents too

hallow ermine Dec 30, 2022, 9:07 AM

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Well the strange thing is I got this status of a customer in my production environment. I'm trying to figure out how he got there

thick ledge Dec 30, 2022, 9:07 AM

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do you have the PaymentIntent ID pi_xxx where that happened?

hallow ermine Dec 30, 2022, 9:07 AM

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yes

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pi_3MHh11EzohgVwKXw0Ycya4ps

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the thing is, I thought something was wrong with my implementation but I cannot seem to find where.

thick ledge Dec 30, 2022, 9:12 AM

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you create the PI, then confirm it on the frontend, it moves to requires_action because the customer needs to do 3D Secure. About a ~~minute~~ 30s after that you call the update PaymentIntent API, which clears the payment attempt and moves it back to requires_confirmation

hallow ermine Dec 30, 2022, 9:15 AM

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pi_3MHnJDEzohgVwKXw1EDMPPdz

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is this one the same ?

thick ledge Dec 30, 2022, 9:17 AM

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yes

hallow ermine Dec 30, 2022, 9:18 AM

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I have an extra question, can I see if the customer actually confirmed and get through?

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or in other words, did he get passed the for example 3D secure ?

thick ledge Dec 30, 2022, 9:21 AM

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if they did the Promise from calling confirmPayment on the frontend would resolve and you'd have gotten a payment_intent.payment_succeeded webhook event. Actually sorry, it wasn't 3D Secure, it was iDEAL(they should have been redirected to iDEAL's website to complete the payment).

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and no it didn't succeed in that example, since presumably while the customer was on the iDEAL page, you update the PaymentIntent, which cancels the attempt overall

hallow ermine Dec 30, 2022, 9:34 AM

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That last one is an important one. But i do not understand how my code would do something without an action of the customer or webhook.

thick ledge Dec 30, 2022, 9:36 AM

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that's where you'll have to do some debugging/investigation, I'd start by looking for paymentIntents.update in your codebase and see what could trigger that and add some logs around it

hallow ermine Dec 30, 2022, 9:46 AM

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OK thanks

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My apologies to ask so many questions. In the above scenario could it be that they just stopped and exit from the IDEAL screen ?

thick ledge Dec 30, 2022, 9:50 AM

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it could be, we don't have any observability into what they actually see or did

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all we know is iDEAL authentication was needed, presumably they were redirected to it, and then 30 seconds later you update the PaymentIntent, we don't really know what happens in the browser or in iDEAL during that time, that's more something you might have logs for to combine with the PaymentIntent logs

hallow ermine Dec 30, 2022, 9:52 AM

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yes OK thanksè

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I wish you great holidays and I am very happy with your support. I might ask you some things again today but for now I have enough information.

hallow ermine Dec 30, 2022, 10:41 AM

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Sorry to bother you again. Where did you see it was iDEAL?

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never mind. I found it

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Hi karllekko, just to be sure we are talking about the same. The update (in blue) is the one that re-updates the paymentIntent from requires action to requires confirmation. Which is 8 sec. later?

thick ledge Dec 30, 2022, 10:52 AM

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yep

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when I said 30s I'm talking about pi_3MHh11EzohgVwKXw0Ycya4ps, I assume the other one is the same thing just with a different timeframe

hallow ermine Dec 30, 2022, 10:55 AM

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OK, so I called this particular customer and the customer told me he was billed, but when I look in the timeline, I cannot see any payment. Could it be that iDEAL did do the payment? pi_3MHnJDEzohgVwKXw1EDMPPdz

thick ledge Dec 30, 2022, 10:58 AM

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yeah the IDEAL transaction is settled on our side so they were charged yes

hallow ermine Dec 30, 2022, 10:59 AM

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ok

thick ledge Dec 30, 2022, 10:59 AM

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because you're updating the PaymentIntent it's removing the active payment attempt and probably results in us failing to reconcile the PaymentIntent to the correct status when we get an update from IDEAL

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which shouldn't happen. What happens as far as I know in this case is we'll eventually automatically clean up this PaymentIntent from checkers that look for broken PaymentIntents, and refund the customer. You can follow up with https://support.stripe.com/?contact=true for questions on specific livemode payments

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but really you need to stop updating these PaymentIntents while they are requires_action and the customer is involved in authenticating them

hallow ermine Dec 30, 2022, 11:03 AM

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Yes, I understand. Unfortunately that doesn't seem to be very easy in the existing code....

#heymato