mochihealth | Stripe Developers | Page 1

sweet hamletBOT Dec 29, 2022, 2:08 AM

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blazing gazelleBOT Dec 29, 2022, 2:09 AM

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:question: @crystal linden Have a non-technical question, account issue, or need one-on-one support?
We wish we could help, but this community is focused on developers and technical discussions. Our support team will be able to assist you better than we can: https://support.stripe.com/contact

crystal linden Dec 29, 2022, 2:09 AM

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because according to my understanding at least this actually happened to us. a person paid for a subscription with their bank and for some reason the subscriptions status gets updated to active before the payment goes through. well a person paid for a subscription with their bank got access to our service and then the payment failed. why does it work this way

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hello?

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also why is the bank option enabled on my account when in the payments tab in stripe it says to turn on which implies that its off

fresh dirge Dec 29, 2022, 2:19 AM

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can you share the subscription id?

crystal linden Dec 29, 2022, 2:20 AM

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of the person that paid with their bank

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like that subscription

fresh dirge Dec 29, 2022, 2:20 AM

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yep

crystal linden Dec 29, 2022, 2:21 AM

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sub_1MJGbBBPM36OC3gXqWgCzHiR

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and there are still 6 more that are pending

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and i dont know if they will go through so activating the subscription without knowing if the payment was good is not what we want to do

fresh dirge Dec 29, 2022, 2:28 AM

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you'll want to turn off the PaymentMethods that you don't want as an option in https://dashboard.stripe.com/settings/billing/invoice for Subscriptions

crystal linden Dec 29, 2022, 2:31 AM

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thank you what is ach credit transfer

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will that cause the same issues as ach debit transfer

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also how can i enable apple and google pay because it says that its enabled for the account but i dont see that option in the menu you directed me towards

fresh dirge Dec 29, 2022, 2:38 AM

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Apple and Google Pay are enabled by default if you've enabled Card as a payment method option

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you can read more about ach credit transfer here : https://stripe.com/docs/sources/ach-credit-transfer. Yes, it may cause similar issues so you may want to disable it also

crystal linden Dec 29, 2022, 2:39 AM

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Screen_Shot_2022-12-28_at_9.39.22_PM.png

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this is what i see for options to pay

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no apple or google pay

fresh dirge Dec 29, 2022, 2:43 AM

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can you point me to the payment page URL so that I can take a look?

crystal linden Dec 29, 2022, 2:45 AM

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so I did a custom integration and in order to see the payment page you need to make an account

fresh dirge Dec 29, 2022, 2:45 AM

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that's fine, i'll just create a dummy account, unless that's not possible. Can you share your site url

crystal linden Dec 29, 2022, 2:47 AM

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you can use a dummy account that i have

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https://app.joinmochi.com/signIn

fresh dirge Dec 29, 2022, 2:48 AM

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🙆‍♂️ got the login credentials, so deleting it from the channel

crystal linden Dec 29, 2022, 2:48 AM

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ok thanks lol

fresh dirge Dec 29, 2022, 2:49 AM

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you need to have a real valid card in your wallet

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this applies to both Google and Apple Pay ( in case you're not seeing the option)

crystal linden Dec 29, 2022, 2:51 AM

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what does that mean in my wallet

fresh dirge Dec 29, 2022, 2:55 AM

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you may want to go through https://stripe.com/docs/stripe-js/elements/payment-request-button#html-js-testing, it has links to the relevant pages on how to add a card for Apple Pay / Google Pay

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taking a look if apple pay shows 👀

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So Apple Pay isn't showing as an option because you need to register the domain (it's not done yet)

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you'll want to follow the steps in this section : https://stripe.com/docs/stripe-js/elements/payment-request-button?client=html#verifying-your-domain-with-apple-pay

crystal linden Dec 29, 2022, 3:02 AM

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but how were you able to get google pay to show up on your end?

fresh dirge Dec 29, 2022, 3:07 AM

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i have a live valid card added to my Google account. Have you taken a look at https://support.google.com/chrome/answer/142893?co=GENIE.Platform%3DDesktop&hl=en&oco=0?

#mochihealth