josephxcii | Stripe Developers | Page 1

sour trenchBOT Dec 28, 2022, 9:52 PM

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craggy drum Dec 28, 2022, 9:53 PM

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Hi 👋

Do you mean a Customer credit in Stripe or something that you keep track of internally?

mental crag Dec 28, 2022, 9:54 PM

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I was hoping to use the Customer Credit as the internal amount owed as well

craggy drum Dec 28, 2022, 9:58 PM

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You could use the Customer Credit balance and that would automatically be applied to invoices generated by a Subscription. The next question is whether or not you want them to continue the Subscription after the credit balance is fully utilized.

mental crag Dec 28, 2022, 10:01 PM

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For sure, and thank you for the response. The problem I'm running into is that the total balance is applied to the NEXT invoice on the subscription. I'd looking to set up a Credit Balance to be paid by subscription over time. For example, a Balance of $3000k is established and the customer is on a $100/month subscription and each monthly payment pays down the Customer Balance.

craggy drum Dec 28, 2022, 10:08 PM

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When you test this out that's the behavior you see?

mental crag Dec 28, 2022, 10:10 PM

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Yes, the next invoice in the subscription will have the entire Customer Balance + the monthly subscription

craggy drum Dec 28, 2022, 10:15 PM

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That's not the behavior I just tested on my account. I created a -$1,500 credit balance and then invoiced a customer for $144. The $144 was deducted from their account as I expected and the rest of the credit balance remains. An upcoming invoice with a total amount of $800 still shows that it will charge $0 next month.

mental crag Dec 28, 2022, 10:17 PM

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Ok, does the customer have an active subscription as well?

craggy drum Dec 28, 2022, 10:19 PM

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Yes

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I did a one-off invoice because I don't have any subscriptions with test clocks created for this customer

mental crag Dec 28, 2022, 10:22 PM

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Hmm, ok. I can't even send an invoice to the customer with an amount not including the Credit Balance

craggy drum Dec 28, 2022, 10:23 PM

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Perhaps I misunderstood your use case. Any existing credit balance will always be applied to any invoice for that customer as long as the credit balance is not $0

mental crag Dec 28, 2022, 10:26 PM

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Ok, that is in line with what I'm experiencing. I thought I could use the Credit Balance to create a customer debt that the customer can pay down over time. i.e. 100/month

craggy drum Dec 28, 2022, 10:27 PM

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But it's a credit, not debt.

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If you want to pay down a specific amount over time

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That is closer to using Subscription Schedules to create an installment payment plan: https://stripe.com/docs/billing/subscriptions/subscription-schedules/use-cases#installment-plans

mental crag Dec 28, 2022, 10:29 PM

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That is correct. Its called a "Customer Credit Balance" however you can create debit transactions to create customer debts. It seems to work both ways but is always applied to the next invoice

craggy drum Dec 28, 2022, 10:31 PM

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Yes, that's how it works (all invoices). So if you want something more specific to a certain set of debts Subscription Schedules may be a better option for you

mental crag Dec 28, 2022, 10:33 PM

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Great, I'm in the docs you sent over now. I appreciate your time here! Cheers!

#josephxcii