Anureet | Stripe Developers | Page 1

remote ospreyBOT Dec 26, 2022, 7:25 AM

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north tangle Dec 26, 2022, 7:25 AM

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Are you testing in Test mode or Live mode?

heavy wadi Dec 26, 2022, 7:29 AM

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Test mode

north tangle Dec 26, 2022, 7:44 AM

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No email will be sent in Test mode. It's a known specs and limitation

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But in Live mode your customer will receive email

heavy wadi Dec 26, 2022, 7:59 AM

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And would the retries (for failed payment) also work in live mode as they are also not working in test mode?

north tangle Dec 26, 2022, 8:03 AM

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Retries should work in both Test mode and Live mode, only with different exponential backoff value

heavy wadi Dec 26, 2022, 8:10 AM

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I am using the becs direct debit. I tried with the bsb: 000-000 and account-number:922222227, but this failed my payment and no retries happened. My subscription got cancelled immediately, but it should have retried for 7 days and then subscription should have been canceled.

north tangle Dec 26, 2022, 8:13 AM

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Can you provide the Invoice Id of that failed payment?

heavy wadi Dec 26, 2022, 8:14 AM

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in_1MI3DcFrwvQZv9tYgCcPoKEL

north tangle Dec 26, 2022, 8:50 AM

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Hmm I think somehow this Invoice only consider 1 time for retries, and immediate failed after 🤔

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Do you observe the same behavior on card Subscription?

heavy wadi Dec 26, 2022, 8:51 AM

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No, i did not checked for card payments.
I don't want the card mode of payment. I need to implement it in becs itself.

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This same thing is happening with all my failed payments/ subscriptions.

north tangle Dec 26, 2022, 8:53 AM

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(You can test card based Subscription in Test mode) but okie

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hmm

stone reef Dec 26, 2022, 8:58 AM

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Hi! I'm taking over this thread.

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The invoice you shared is the first one of the subscription. And I think many of the subscriptions settings in the dashboard don't apply to the very first invoice.

heavy wadi Dec 26, 2022, 10:02 AM

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Yes, the invoice I shared above was the first invoice of my subscription. But I tested it in on a subscription where my first invoice was successful and later I updated the my bsb and account number as follows. bsb: 000-000 and account-number:922222227
For this case also, my subscription failed immediately after my second payment failed. No retries happened!

stone reef Dec 26, 2022, 10:05 AM

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Can you share the subscription ID?

heavy wadi Dec 26, 2022, 10:11 AM

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sub_1MDP26FrwvQZv9tYdACpaLrH

stone reef Dec 26, 2022, 10:17 AM

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Thanks! Give me a few minutes to look into this.

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Unfortunately I'm not sure why. I would recommend to ask Stripe support directly, as they will have more time to investiguate this: https://support.stripe.com/contact

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