#Sarvesh

1 messages · Page 1 of 1 (latest)

balmy bluffBOT
fossil trench
#

Hi there!

#

What is your question?

barren glade
#

Hi
For Creating direct charges, I swtiched to Standard account connect instead of Express now as per your support person and document suggested.
In Test mode I have completed 1 Transaction successful: pi_3MHrWUCkD7EgYn4u1qVqR3jb

#

But in connected stadnard account Payments menu - all transactions I can not see any transaction details

#

it should be also visible to other connected stripe user there right?

dark haven
#

what exact URL are you looking at, do you have a screenshot?

barren glade
#

means, I have main stripe standard account with person A and another connected standard stripe account with Person B.
If I login to Stripe with main Persona A account then I can see all transaction details under connected accounts tab
BUT when I login to Stripe with Person B then I can not see transaction details in his standard account in Payment menu

dark haven
#

BUT when I login to Stripe with Person B then I can not see transaction details in his standard account in Payment menu
I think you can, again, I'm looking directly at that

#

that is what the connected account , that you created the Direct Charge on, sees

barren glade
#

strenge, I checked it couple of times but not visible. Let me check again.

#

I think you cheked in Person A main account where other accounts are connected?

#

in Main account I can also see this data, but If I ogged in to connected stripe account on Stripe then in Payments I can not see it

dark haven
#

nope I know what account I checked, it's acct_1MHr6iCkD7EgYn4u which is the Connected account you passed to stripe_account

barren glade
#

Net amount $3.55

#

Let me try again with another transaction

barren glade
#

Yes, tested with another transaction and it is working fine in both A and B accounts payment transactions I can see now same payment data

#

sorry for the misleading

#

one more question

#

If any event organizer do not have existing Stripe standard account and he register on our website and click on Stripe Connect button to connect his account under our platform account then can we show him option to connect with Standard or Express account so he will choose Express and continue?
Even after you recommended Direct charges with Standard account?

dark haven
#

I mean it's up to you, you can create any type of account you like and redirect the user to onboard with that account

#

a user can't just create an Express account themselves when you wanted them to have a Standard account instead, if that's what you're asking, you control this part of the onboarding.

barren glade
#

ok so if any host do not have Standard account then simply he can select Express and still Direct charges workflow will work correctly right?

#

but with direct charges connected account is reponsible for Stripe charges, refunds etc. which we do not want to handle on a plaform account.

dark haven
#

well you can do Direct Charges with an Express account, yes, it works the exact same way in the API

#

it just doesn't make sense because the Express account does not have a Dashboard like the one in my screenshot which we are discussing in this thread; so they have no way to see those details or issue refunds or respond to disputes. So you generally don't use Direct with Express, you use Destination so your platform manages the payment with their own dashboard; unless you really know what you're doing and can create your own user dashboard to let the user manage those things (backed by calling our API on the account's behalf to do things like refunds/dispute management).

dark haven
barren glade
#

ok, fine the will stick with Standard only, As I was integrated with Express account firsts so client was asking about it

#

Need help in 2 more points

  1. can you provide refund API for standard types of account?
    we integrated refund api for express account which is not working now.
  2. We created Express account Login link to see the simple dashboard which is not working after change to Standard account. Is there a way to build a similar link for Standards accounts also?
dark haven
#
  1. I believe it just works, do you have examples of errors you got?
  2. No, you can just send them to https://dashboard.stripe.com so they can access their own Stripe dashboard
#

to be clear if it's a Direct Charge you have to refund it on the connected account

barren glade
#

ok, I will check again the refund api and as you said redirect user to stripe dashboard

#

I will have meeting now, will check it again after 1 hour

barren glade
#

while connecting account by providing email address and phone number verifications and followed the personal details, bank details setups but there is no Back button / link available if I want to change any address / business details.

#

I can only see Return back to platform link which will take me out of Stripe screen

#

why there is no back button/link available to swith betten the steps of account connect?

frozen totem
#

Hi, let me check

#

Yes, currently this is not possible, unfortunately

barren glade
#

can you please make it available? its kind of blocking users to go backaward if they enter something wrong and want to correct it

#

Also when we redirect user to connect standard account, then you ask for Email address associated with Stripe but If user does not have existing Stripe account, there is no way to first create a account and continue ahead. no Sign Up link on the page

frozen totem
frozen totem
barren glade
#

no, thre is no Signup link from your side on your page. It just ask for exisitng email address

frozen totem
#

Could you please share a screenshot? And a link, if possible

barren glade
#

yes, will share

#

acct_1MIAiqPJnkbsEKrw
pm_1MIBRJPJnkbsEKrwpY2GXDxk

We just done 1 transaction with real cards and from user account money gets deducted but not received on any of the accounts main or connected bank accounts

#

will it take time to see the money in bank account?

frozen totem
#

Yes, payouts take a few days to complete

barren glade
#

There is no back button available if user want to correct the data entered in previous steps. It must be available as users are blocked and they can only return back to platform account

#

in each steps there should be back / forward links avaialble

spice sparrow
#

Hello 👋
As my colleague suggested above, they will bring this feedback to the responsible team.
However, we cannot guarantee when and if this will be implemented.

barren glade
#

We have filled this information already while connecting the account and when come back to Stripe and switched test mode to live, it is asking same account information again

spice sparrow
#

Live mode and test mode accounts are separate.

#

You'd need to re-onboard the account in live mode if you want to use it for live charges

barren glade
#

ok fine

#

if user connecting the account and he could not continue after 1/2 steps completed? Can he continue again next day from same steps and how to build that link for standard account so we can redirect him stripe page

#

or again new stripe ID will get generated with create method of type standard?

spice sparrow
#

or again new stripe ID will get generated with create method of type standard?
No, that will only happen if a new account is created

barren glade
#

ok I will check