#BrianC
dusky vigil
stark ore
Did you do this through the Dashboard or the API? Do you have a request ID or your account ID so I can take a look?
marsh bramble
Though the dashboard.
I'm logged into the dashboard now. Which Id do you need?
No request ID as there is no record of any of the requests in the dashboard. Happy to provide account ID but don't know where that is:)
acct_15n9ZnKTXOeT140n
This is it..
stark ore
Yup that ID should be enough - give me a few minutes to look
marsh bramble
Thanks!
stark ore
Do you know what day you created the top up?
marsh bramble
Yesterday and today. We made multiple requests because it seemed like it wasn't going through
amount of $30,000 each time
stark ore
And you're sure it was for account acct_15n9ZnKTXOeT140n, right? Is it possible for the top up to have been accidentally created with a different account? I don't see any indication of a Topup for acct_15n9ZnKTXOeT140n in the past couple of days (the last one I see is from november)
marsh bramble
Yes. Same here. All I can see is the last one on Nov 14th paid on the 15th. The dashboard doesn't seem to be processing it. I've tried different browsers. No error message given. I'm concerned that $200,000 will be pulled from the account 🙂 because of the multiple attempts.
But it looks like it's just not working
stark ore
Yeah, creation of a Topup through the dashboard will always be reflected as an API request made to Stripe - I don't see any API requests from that account that are creating Topups
marsh bramble
That is really strange. We do them monthly and never have had an issue. Any suggestions?
My guess is a client side error in browser as everything seems to work except it doesn't register. I will keep a console open and look for errors. As long as we're sure none of them are pending I will try again
I just made another request for $100 top up through that account. Same thing. popup said request accepted.
Chrome browser. No red in console but it is a modal window so it might not have hooked an error if one was thrown. All seemed fine though. Not seeing it in the list.
stark ore
What do you see in the networks tab?
marsh bramble
I just closed it up. Sorry. I added the latest Chrome update I tried the $30k again. Would you be so kind as to check to see if you see the request?
stark ore
Still nothing - can you share a screenshot with the networks tab open?
marsh bramble
Yes, I'll try again. Am I remembering correctly that immediately after making the request it should show up on the list in the dashboard as pending?
stark ore
Yeah as far as I know you should see it show up in the list immediately
marsh bramble
Here are some screen shots
Sorry. I removed the ones with company info on them TMI for a public forum. Does this give yo what you need?
stark ore
Are you seeing any request for topups in the networks tab? Something like this:
marsh bramble
Yes. Seeing requests but not exactly that. All 200 responses.
Everything looks ok to me but I'm not privy to the correct network activtiy
stark ore
But you're not actually seeing a 'topups' specific POST request to https://dashboard.stripe.com/v1/topups right? That's the part that actually creates the Topup
I need to head out but @low seal can you help you look a bit more
marsh bramble
I'll do a search for that now
low seal
Hello 👋
If you click on the topup request, do you see a request ID of some sort?
Can you share a screenshot of what the actual request looks like in your console?
marsh bramble
Yes. It's there
low seal
can you share the ID?
marsh bramble
Where is the request ID and I will get it for uou
low seal
no, not that. but in that table where you see topups in blue, if you click on that then what's showing up?
marsh bramble
Have you read the thread?
I think what you are referring to is the problem. Top up requests do not seem to be registereing. Been working on thins with the other agent for an hour. Can you check out what we have gone over first? Much appreciated
low seal
I did read the thread 🙂 I am talking about this
marsh bramble
OK. My apologies. A bit frustrated on this end 🙂
Where is the ID after clicking on top up? Lots of stuff in there
low seal
a request ID should start with req_ prefix. do you see one there?
marsh bramble
req_uXLZ9Y1EdQiNSX
low seal
thanks, looking!
Huh I can't find any references of this request on your account. I don't see any API request to create a Topup with this request ID either. really strange. I'd recommend writing into our support about this as they will be able to look into it and escalate with the right team (if needed)
marsh bramble
Yes, If you could escalate it that would be great. HAve been trying for the pst 2 days to make top up . Need to pay some folks....
low seal
Our team doesn't have the workflows to escalate this internally unfortunately, you'd need to reach out to our support team
Since you've tried different browsers already, I doubt its something straightforward.
marsh bramble
Got it. Any possibility that this could be a breach? Shall I temporarily block ACH through bank?
low seal
It doesn't look like a security concern yet as we haven't heard of anyone else reporting this behavior.
However, if you want to prevent any unnecessary fund movement while you work with support to resolve this then you're welcome to take any steps you deem necessary!
marsh bramble
Thansk!
low seal
NP! 🙂 Good luck