Addie | Stripe Developers | Page 1

dusty rivetBOT Dec 22, 2022, 7:45 PM

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tiny brook Dec 22, 2022, 7:45 PM

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Hello! You mean how long does it take for support to get back to you?

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Or something else?

woeful pewter Dec 22, 2022, 7:45 PM

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No how long to get the problem fixed

tiny brook Dec 22, 2022, 7:46 PM

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It depends on the problem.

woeful pewter Dec 22, 2022, 7:46 PM

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Unable to refund anyone that needs a refund

tiny brook Dec 22, 2022, 7:47 PM

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When you say unable, what do you mean? Do you get an error?

woeful pewter Dec 22, 2022, 7:48 PM

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Our biller claims to have contacted you over a month ago to get our refund option fixed. I'm just trying to see how long it would reasonably take to get it fixed.

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I'm not sure what errors are being seen.

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or if they're lying

tiny brook Dec 22, 2022, 7:49 PM

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Without a specific error or problem to look into I don't think I can help you further. I recommend you contact Stripe support so they can have a look at your account and give you more specific answers: https://support.stripe.com/contact/email

#Addie