Julio | Stripe Developers | Page 1

runic groveBOT Dec 22, 2022, 5:48 PM

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spark vigil Dec 22, 2022, 5:48 PM

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Hello

manic saffron Dec 22, 2022, 5:48 PM

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https://dashboard.stripe.com/events?related_object=cus_MzdfBSMbo1YJ5z if you need logs

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spark vigil Dec 22, 2022, 5:49 PM

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Yes that would be if your customer fails to complete 3DS

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So a customer issue here, and you would want them to attempt again

manic saffron Dec 22, 2022, 5:50 PM

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just before this log, i have this one :
https://dashboard.stripe.com/events/evt_1MFeTxFVEFVGD6LS5zm2lL39
From what i understand, its because i need to add something right ?

I'm asking because the customer tried 4 times with different card ..

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spark vigil Dec 22, 2022, 5:51 PM

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That just means that 3DS is required. Since you are confirming client-side with PaymentSheet we handle this for you

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Nothing you need to do

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What does the customer see happen?

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At this point it is their bank declining 3DS here

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So if they are having issues then they would need to speak to their bank

manic saffron Dec 22, 2022, 5:55 PM

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i don't really know she just screams at me at the phone ^^

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she says , she's used to pay on the internet with 3DS, and this is the first time happening

spark vigil Dec 22, 2022, 5:56 PM

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Sorry to hear that. I looked at our logs and it is just a generic 3DS failure. She just isn't completing 3DS successfully, nothing more to it.

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The only path forward will be for her to speak to her bank if she thinks she is completing 3DS correctly

manic saffron Dec 22, 2022, 5:57 PM

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ok

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thx anyway

#Julio