lenqbit | Stripe Developers | Page 1

desert hareBOT Dec 22, 2022, 2:43 PM

#

deep spade Dec 22, 2022, 2:43 PM

#

Hello 👋
Let's chat here

Could this be happening because there are no default payment method?

twilit badger Dec 22, 2022, 2:46 PM

#

Actually scratch that last question I've just check another customer and they have a default payment method but yet seeing the invoices created still opened and their payment method is not charged

deep spade Dec 22, 2022, 2:49 PM

#

Can you share an example invoice that I can take a look at?

twilit badger Dec 22, 2022, 2:51 PM

#

sure let me get that

#

in_1M6XCP4z3ukbMzIvsJVmn7NC

deep spade Dec 22, 2022, 2:59 PM

#

taking a look...

twilit badger Dec 22, 2022, 3:00 PM

#

thanks

deep spade Dec 22, 2022, 3:09 PM

#

It looks like auto_advance is set to false on the invoice

#

that's why its not getting paid

#

You can call this endpoint to pay the invoice
https://stripe.com/docs/api/invoices/pay

Stripe API reference – Pay an invoice – curl

Complete reference documentation for the Stripe API. Includes code snippets and examples for our Python, Java, PHP, Node.js, Go, Ruby, and .NET libraries.

twilit badger Dec 22, 2022, 3:10 PM

#

ok so we also thought that might be it so we made a change to set the flag to true on invoice creation

#

but were not 100% sure about the change hence why we reached out

#

cool is this needed for invoices that were create manually if we want it to be paid?

#

having the invoice created with the default charge_automatically isn't enough?

deep spade Dec 22, 2022, 3:14 PM

#

I'm not sure why its setting auto advance to false here. still looking into that

twilit badger Dec 22, 2022, 3:15 PM

#

sorry just to clarify what I meant the example invoice I sent you wasn't created with auto_advance set to true

#

we made that change only a few days ago after we thought this might be the reason

#

but were not 100 % sure

deep spade Dec 22, 2022, 3:15 PM

#

My understanding was that by default we set auto_advance to true

twilit badger Dec 22, 2022, 3:16 PM

#

oh ok

deep spade Dec 22, 2022, 3:16 PM

#

checking to see if there's a dashboard setting controlling this

twilit badger Dec 22, 2022, 3:16 PM

#

ok cool

#

thanks

#

what about the payment intent being in requires_confirmation status though?

#

why is it in this status? Or is this a red herring?

deep spade Dec 22, 2022, 3:19 PM

#

What billing plan are you on currently? It looks like automatic collection is part of Invoicing Plus. It may be the billing plan causing this behaviour?

twilit badger Dec 22, 2022, 3:20 PM

#

Sorry let me check that for you

#

only have developer access so not sure I can check that

#

need to ask internally

deep spade Dec 22, 2022, 3:23 PM

#

Looks like one off invoices for a subscription are auto advance false by default. I tested it on my account just to see what the default behavior is.

twilit badger Dec 22, 2022, 3:24 PM

#

ok 👍 so we are now setting that flag explicitly to true on invoice creation. So it should fix the issue?

deep spade Dec 22, 2022, 3:25 PM

#

Yup, it should.

twilit badger Dec 22, 2022, 3:26 PM

#

cool. The payment intent status being requires_confirmation is normal?

deep spade Dec 22, 2022, 3:26 PM

#

I believe so, since the invoice didn't auto advance

twilit badger Dec 22, 2022, 3:27 PM

#

Thanks a lot for your help

#

so for the ones that are opened and not paid (created before we made the change) we can just use the /pay endpoint as you suggested to charge them?

deep spade Dec 22, 2022, 3:28 PM

#

Yup, that should work

twilit badger Dec 22, 2022, 3:29 PM

#

any specific parameters we should use? or just call it without any and it should charge the payment on file

deep spade Dec 22, 2022, 3:29 PM

#

I believe you can just call it with the invoice ID

#lenqbit