#Sarvesh
errant dune
winged rock
hi, what's the question?
steel carbon
We have switched Stripe test mode to live and setup the bank details and other things.
We are facing some issues with payment and we want to check it again in Test mode.
Is it fine if we switch the mode to Test again? all our settings in live mode will not change right?
granite cedar
Yes, Test and Live modes exist in parallel, independently.
steel carbon
ok thank you
For direct charges we are using Express account to connect accounts under our platform account but you documentation recommanded Standard account
"Using direct charges is recommended for Standard accounts."
So connecting Express / Standard accounts the workflow is same right?
Just need to change type = standard in Connect onboarding api"
?
granite cedar
Yes, it's the same. However the questions in the onboarding might differ slightly.
steel carbon
ok, can you tell what is slightly different
edgy ginkgo
Hello 👋
Stepping in as vanya needs to step away soon
Have you read the docs already? If not, I'd recommend starting there
This talks about what the differences are between the account types
https://stripe.com/docs/connect/accounts
steel carbon
ok, checking this
Secure your account with a mobile number
while onbarding with standard account connect - is asking for mobile number but not accept 000 000 0000 from test mode data
what needs to provide as test data there for standard accounts onboarding
edgy ginkgo
Yeah I think those test mobile numbers are designed for Oauth flow and might not work for straightforward onboarding, I believe you need to provide a working number for this.
steel carbon
ok but other test data works or credit/dabit card numbers, date of birth etc?
address_full_match
edgy ginkgo
each section in the doc should indicate what kind of accounts support test data
Please make sure to read the docs fully
steel carbon
for this how we can add $X amount as Stripe processing fee additional in our event fee so that stripe charges from platform will get deducted but some how we can charge that fee additional on top of our event fee amount
is this possible with Fixed percentage or fixed amount to add on top of our event fee?
e,g, Event feed $10 + stripe processing fee $0.50 so we can show our fee to user as $10.50 ?
so it should be deducted from application charges but we will get from end user
edgy ginkgo
There is no way, right now, to know in advance the fee that Stripe will take. The only way to know the fee is to charge the card and then look at the fee on the balance transaction.
With destination charges platform is responsible for Stripe fees. You might have a different fee depending on whether the card is domestic or international for example so you'd want to adapt their application fee based on that pricing.
There are two different approaches to this, both requiring some work on your end:
-
You start by looking at the card itself and the country and brand properties. This allows you to detect the type of card and then know the pricing that will be applied. Based on that, you calculate the fee and you increase or decrease your application fee accordingly.
-
You charge the default large application fee first. Once the charge is made, you look at the fee we charged and you then refund the extra amount on the fee automatically: https://stripe.com/docs/api#create_fee_refund.
While this works it is confusing, especially when doing some reporting.
steel carbon
oh why it is some complex is there no simple to get stripe charges?
edgy ginkgo
there's no way to know in advance as there are many factors that decide the fees
You might have a different fee depending on whether the card is domestic or international for example so you'd want to adapt their application fee based on that pricing.
edgy ginkgo
I don't think so. You can talk to our support about this as they would know if there are any fix rates as such