adelvalle | Stripe Developers | Page 1

sage nacelleBOT Dec 21, 2022, 9:01 PM

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nova oracle Dec 21, 2022, 9:01 PM

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Yes, what is the error that you are getting?

coral swift Dec 21, 2022, 9:01 PM

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Imagen
sometimes it appears blank
do you know why?
it is the page before the payment

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sorry, Iwill send you an image

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nova oracle Dec 21, 2022, 9:03 PM

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That is what the page is expected to look like when it is loading. It should eventually fill in with the session's actual details. Does it not load in after a couple of seconds?

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Can you send me the URL of that Checkout Session to see if I can load it?

coral swift Dec 21, 2022, 9:04 PM

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no, it does not load

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sorry but I dont have the url

nova oracle Dec 21, 2022, 9:05 PM

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Can you generate a new session and send the URL for that?

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Expired sessions should show a different page. Is that definitely the same session from the screenshot from earlier?

coral swift Dec 21, 2022, 9:07 PM

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no

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someone have sent me the error

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but I dont have the url and I cant generate a new session,,,

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I am going to ask to generate them a new one ando I will send you

nova oracle Dec 21, 2022, 9:10 PM

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Sounds good thank you. Also as a heads up, I deleted that last screenshot because it looks like it has someone's actual address in it. This thread is public so we delete stuff with personal info. Instead of screenshots you can send me the URL of the dashboard page you are looking at and I can take a look at the stuff involved with that page

coral swift Dec 21, 2022, 9:11 PM

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Ok thanks

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another question please

nova oracle Dec 21, 2022, 9:12 PM

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Of course, what is your other question?

coral swift Dec 21, 2022, 9:13 PM

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I have this log error

nova oracle Dec 21, 2022, 9:14 PM

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Can you send me the ID of that request (req_123)

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It should be in the URL of that dashboard page that you are on there

coral swift Dec 21, 2022, 9:14 PM

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req_QIvFjPVhiZuxbt

nova oracle Dec 21, 2022, 9:17 PM

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Unfortunately I'm not finding much more information on this call than that Stripe thought the ID there was invalid. Do you always get this error for that call or does it usually succeed?

coral swift Dec 21, 2022, 9:19 PM

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normally I dont have this problem but this person is from India and maybe the taxes are different...Im not suer

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sure

nova oracle Dec 21, 2022, 9:21 PM

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When looking at your logs I see that this call typically succeeds, so I think you are making it correctly. Has the user double checked that they put in the right tax ID? It might have actually been incorrect here

coral swift Dec 21, 2022, 9:22 PM

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I dont know...

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ok

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can I ask you another request?

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🙂

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this event also has failed

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https://dashboard.stripe.com/events/evt_1MHTydK8ASnZKS7JotszwjlQ

Stripe Login | Sign in to the Stripe Dashboard

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

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"message": "The latest attempt to set up the payment method has failed because authentication failed.",

nova oracle Dec 21, 2022, 9:25 PM

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That error is tying to communicate that the that user went through 3DS auth but their bank rejected them. So it looks like your integration is set up correctly there

coral swift Dec 21, 2022, 9:25 PM

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OK!!

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Thank you very much!!!

#adelvalle