scubastereo | Stripe Developers | Page 1

burnt leafBOT Dec 21, 2022, 4:52 PM

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vast belfry Dec 21, 2022, 4:53 PM

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Do you have a Charge ID or Request ID for the charge that was declined?

Here's how you can find a request ID: https://support.stripe.com/questions/finding-the-id-for-an-api-request

Finding the ID for an API Request : Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

light escarp Dec 21, 2022, 5:02 PM

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Still looking at the dev logs... one sec

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I think this is the first instance of the issue, a post to /v1/customers that results in a 402 error noting the card was declined: req_rmPjiPVFiOe7x4

vast belfry Dec 21, 2022, 5:08 PM

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Looks like the cardholder will need to contact the bank. The decline is coming through as a generic decline from the issuing bank

light escarp Dec 21, 2022, 5:10 PM

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That's why I think this is a weird error though - we're just trying to clone the customer and payment method, not trying to Authorize the card

vast belfry Dec 21, 2022, 5:11 PM

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Whenever a Payment Method is attached to a Customer it authorizes the card to make sure it's active, so that's why you're seeing this

#scubastereo