surbhi | Stripe Developers | Page 1

tall cosmosBOT Dec 21, 2022, 9:32 AM

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wispy valley Dec 21, 2022, 9:32 AM

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Hi there!

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How are you currently accepting payments? Checkout Sessions, PaymentIntent + Payment Element, something else?

sour night Dec 21, 2022, 9:33 AM

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yes.. via checkout session,paymentintentid

wispy valley Dec 21, 2022, 9:34 AM

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If you are using Checkout Session it should work for both debit card and credit cards. Why do you say "are not getting option to pay via debit card"? Is there an error message when you try a debit card?

sour night Dec 21, 2022, 9:35 AM

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i say becasue, they are not getting the optionat all

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there is no error

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they can see only credit card in the checout session'

wispy valley Dec 21, 2022, 9:36 AM

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Can you share a screenshot?

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Or a Checkout Session ID?

sour night Dec 21, 2022, 9:38 AM

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ok. let me check the id

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cs_live_a1vl3Z0OJW9iCyXxjSbSftePtRrV7DlY78W1qk74uPIonk2TWMibvjCjfP

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thats the checkout id

wispy valley Dec 21, 2022, 9:44 AM

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Thanks! Give me a few minutes to look into this.

sour night Dec 21, 2022, 9:46 AM

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sure

wispy valley Dec 21, 2022, 9:48 AM

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The Checkout Session you shared is already completed, so I cannot see the payment page. Could you share another ID that is not completed, or a screenshot of the payment page?

sour night Dec 21, 2022, 9:48 AM

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there is no such ids.. when customer do not see debit card, they pay via credit card

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it's a complain from customers thet we are not getting the debit card option

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what might be the reason?

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i see he has actived ..

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but still no luck

wispy valley Dec 21, 2022, 9:51 AM

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So you don't have a screenshot of the payment page with the issue, or a way for me to reproduce the issue with a new Checkout Session?

sour night Dec 21, 2022, 9:52 AM

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nope

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i can give u connected accounts id

wispy valley Dec 21, 2022, 9:56 AM

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Is this happened only for a specific connected account, or all your connected accounts?

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And can you calrify what you mean by "not getting option to pay via debit card"? For example if I create a Checkout Session on my own account, I see this which allows both credit card and debit cards. Is it different for you?

sour night Dec 21, 2022, 10:03 AM

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i dont know how do i test for USA... i am in netherlands, do u think i get USA payment options while creating the checkout option?

wispy valley Dec 21, 2022, 10:19 AM

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It's difficult for us to help without actually seeing the issue you are referring to. So please try to get a screenshot of the Checkout Session where you don't see the option to pay with credit card, and the corresponding Checkout Session ID.

sour night Dec 21, 2022, 10:19 AM

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ok

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thanks

#surbhi