#yrocaz
vague jungle
timber flume
hi @untold laurel
untold laurel
Hi 👋
The refund will be sent pack to the payment used to make the charge.
timber flume
where can I see if/when this happens?
also, do you happen to know which api event this? charge.refunded?
untold laurel
That is the event that would fire. And you should be able to see the refund in the Dashboard as well as on the original charge:
https://stripe.com/docs/api/charges/object#charge_object-refunds
timber flume
I see that it says "your customer sees the refund as a credit approximately 5-10 business days later, depending upon the bank" ...
they canceled monday, so within 5-10days, is that why I don't see any activity on the dashboard?
untold laurel
Have you issued the refund?
timber flume
long and short - if they cancel through billing portal and I have cancel immediately + prorate, will that refund happen automaticlaly? 🤣
No I have not, that's a better question. Do I have to or will it be handled immediately?
untold laurel
Okay so the customer canceled their subscription via the billing portal?
timber flume
correct.
untold laurel
Do you have the sub ID?
timber flume
sub_1LYadOLMszuQvPVpc31V9KB6
let's start here bc now I see have 3 issues of this
2 customers with balances, both from canceling subs.
via portal.
I would like for these refunds to happen automatically.
untold laurel
Canceled subscriptions create customer balances. You can create refunds yourself but we don't have a setting for it (sorry for missing that bit initially)
timber flume
oook. unforutnate lol
is there a way to do this via api so it's automated on my end?
i'm reading the guide now however its saying to refund a payment, I only want to refund the balance.
untold laurel
Yeah you would modify the balance first: https://stripe.com/docs/invoicing/customer/balance?dashboard-or-api=api#modifying
and then manually issue the Refund using the amount in the Customer balance: https://stripe.com/docs/api/refunds/create
You can specify the amount of the Refund in the API call
timber flume
ok so:
-
they cancel, I allow immediate + pro rate, so their account is automatically credited the difference.
-
I call that customer's balance
-
I initiate a refund, using that balance as the amount.
-
done?
untold laurel
You will want to zero out the customer balance when the refund request is successful.
Otherwise it'll get applied to their next Invoice
timber flume
there has to be a better way than this...
it looks like there's an 1hr+ gap between them canceling and the details being updated
untold laurel
This is the current state of the subscription cancellation flow. It is a known pain point
timber flume
well at least the discord chanel isn't a known pain point! you've been very helpful, ty.
untold laurel
Happy to shed what 💡 we can 🙂