Oren | Stripe Developers | Page 1

thorn emberBOT Dec 21, 2022, 12:33 AM

#

safe bison Dec 21, 2022, 12:34 AM

#

Payout: po_1MEMxkFsEbGNc2q42rEDpEJ5

#

the dashboard is using /v1/transfers/po_1MEMxkFsEbGNc2q42rEDpEJ5/transactions

#

which seems to return the missing transactions

somber fossil Dec 21, 2022, 12:35 AM

#

But when you use /v1/balance_transactions and specify the payout parameter you don't see anything?

safe bison Dec 21, 2022, 12:35 AM

#

correct

somber fossil Dec 21, 2022, 12:35 AM

#

https://stripe.com/docs/api/balance_transactions/list

safe bison Dec 21, 2022, 12:35 AM

#

all that is returned is a single item representing the payout itself

somber fossil Dec 21, 2022, 12:36 AM

#

Was this scheduled or manually triggered?

safe bison Dec 21, 2022, 12:36 AM

#

specifically this tx: txn_1MEMxmFsEbGNc2q48wEkkWD3

#

it says manual but no one seems to know anything about it

#

we generally have auto payouts

#

there was a memo somewhere that said: "reason": "Manual Payout",

#

ah i see the docs say auto payout only

somber fossil Dec 21, 2022, 12:38 AM

#

Bingo

safe bison Dec 21, 2022, 12:38 AM

#

hmm

#

my team has does not seem to have any recollection of doing anything with manual payouts with this account

#

but regardless

#

is there a different api that would show the associated transactions included in the payout

somber fossil Dec 21, 2022, 12:40 AM

#

No there is not. This payout is defined as manual so there is no way via the API to return the transactions associated with it.

#

Sorry to say 🙁

safe bison Dec 21, 2022, 12:40 AM

#

im not familiar with manual payouts

#

how do transactions get included in a manual payout ?

#

via ui selection ?

somber fossil Dec 21, 2022, 12:42 AM

#

That isn't something I know much about as it's not part of our APIs

safe bison Dec 21, 2022, 12:42 AM

#

i see

#

this was a withdrawl

#

it seems unlikely that we would issue a withdrawl manually

#

these are not something that stripe triggers ?

#

it says initiated 1:07am so definetly seems to be some part of batch process, so you can understand why its confusing that we cannot see the transactions associated with it, given its something stripe did

#

we dont have this issue with other withdrawls of this type but this one is some how linked to another payout

#

do you know anything about payout being linked together, and would that cause the issue we are seeing ?

#

or alternatively is there a way to know if a given payout is not considered automatic programatically so we would know if balance transactions would be available ?

somber fossil Dec 21, 2022, 12:47 AM

#

I'm not sure what "payout linked together" means in this case

safe bison Dec 21, 2022, 12:48 AM

#

me neither this shows up on the dashboard Linked partial debit po_1MEMxkFsEbGNc2q48s63vAg6 Learn More

#

that payout works normally and we can see the tx for it

somber fossil Dec 21, 2022, 12:53 AM

#

Unfortunately the Dashboard does a number of things that aren't directly replicable via the API. I'm not 100% sure why this wouldn't work but I think it would require some digging.

safe bison Dec 21, 2022, 12:54 AM

#

ok, thanks for taking a look

somber fossil Dec 21, 2022, 12:57 AM

#

I would recommend you reach out to https://support.stripe.com.

Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

#

There we can dig further into this and try to track down exactly what is causing the BalanceTransaction API to not return results for you

safe bison Dec 21, 2022, 12:57 AM

#

ok will do, thanks

#Oren