artdudejoe | Stripe Developers | Page 1

proud sigilBOT Dec 20, 2022, 8:46 PM

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lusty pasture Dec 20, 2022, 8:50 PM

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Have you tried rebooting the reader?

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That might be necessary to pick up the new configuration

ashen basalt Dec 20, 2022, 8:50 PM

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How do I reboot it?

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@lusty pasture , found it.

lusty pasture Dec 20, 2022, 8:53 PM

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👍

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Let me know if that gets the screen like you set

ashen basalt Dec 20, 2022, 8:53 PM

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Yeah, looking for it!

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No splash, still the multicolored stripe screen

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Here's the request ID for updating the config req_lQKnIvRjBzSSTv

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Here's the config id tmc_EzlpyQ57MB6ooV

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Could it be that I am in test mode?

lusty pasture Dec 20, 2022, 8:56 PM

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Hmm

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Is your reader registered to a test mode location?

ashen basalt Dec 20, 2022, 8:58 PM

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Yes

lusty pasture Dec 20, 2022, 8:59 PM

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Whats the reader id or serial?

ashen basalt Dec 20, 2022, 9:01 PM

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Looking for it

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Location ID : tml_E3m1AgpbstWy1U

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Reader ID: tmr_E3m1AgS0g90Dp4

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Is tmr_ the readerid?

lusty pasture Dec 20, 2022, 9:05 PM

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yep, thanks

ashen basalt Dec 20, 2022, 9:15 PM

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Any ideas what's happening?

lusty pasture Dec 20, 2022, 9:20 PM

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Not yet, but while i look can you try to re-register the reader to the location and see if that helps?

ashen basalt Dec 20, 2022, 9:20 PM

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K

lusty pasture Dec 20, 2022, 9:23 PM

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oh wait

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ok

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You're mixing up two different accounts

ashen basalt Dec 20, 2022, 9:24 PM

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Hmm

lusty pasture Dec 20, 2022, 9:24 PM

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YOu made that splash screen upload/config request from a different account than the reader/location belongs to

ashen basalt Dec 20, 2022, 9:25 PM

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Hmm. It said nothing about Connect vs Account. Is that the deal?

lusty pasture Dec 20, 2022, 9:25 PM

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https://dashboard.stripe.com/test/logs/req_lQKnIvRjBzSSTv is for acct_1k...FWF

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ah, yes. Try the config setup on the connected account

ashen basalt Dec 20, 2022, 9:26 PM

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acct_1M2ywACzypCT1CCI is the one that has the regisgtered reader

lusty pasture Dec 20, 2022, 9:26 PM

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Yea, use the Stripe-Account header/option to set that when doing the config/upload

ashen basalt Dec 20, 2022, 9:27 PM

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in PHP i will add
['stripe_account' => $on_behalf_of]

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Cool

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Is there a way to do this in the dashboard?

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More importantly, is there a way to do this globally for all future connect accounts?

lusty pasture Dec 20, 2022, 9:32 PM

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No because these are standard account, they ultimately control this but you can set it programmatically as part of configuring the account

ashen basalt Dec 20, 2022, 9:33 PM

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That's what I will do, integrate the config function with their reader setup. Thanks @lusty pasture

lusty pasture Dec 20, 2022, 9:33 PM

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NP -- I assume that worked?

ashen basalt Dec 20, 2022, 9:34 PM

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Haven't tried, gotta VPN into my server again to do so, but will let you—or someone on here know if it doesn't.

ashen basalt Dec 20, 2022, 9:49 PM

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Updated!

#artdudejoe