#Danu
tribal flax
muted basin
Hello! When you say you "can't get to the card payment section" what does that mean? Are you seeing an error? What's stopping you exactly?
elder forge
so I can get through the checkout it's the final stage where it takes you to the stripe window to put the far payment details. I can't get to the final stage. Just won't go anywhere
muted basin
What does that mean though? What exactly happens? For example, do you click on a particular button and expect something to happen, but something else happens instead?
elder forge
let me send you a screenshot
so when i click this it should take me to the payment section
it works with the test mode not with the live
muted basin
So when you click on it in live mode nothing happens?
elder forge
nope
muted basin
Do you see anything in the web browser's console when you click on it?
elder forge
nope nothing happening
muted basin
Nothing in the console? What about the network tab?
elder forge
i have another account i opened it 4 years ago thats works
elder forge
Nothing in the console? What about the network tab?
let me see
nothing happens and my stripe dash board i see this
muted basin
Sorry, I just want to be clear: in the web browser's developer tools, under both the console and network tabs, you see nothing happen when you click on that button?
muted basin
That's normal, that indicates a Payment Intent was created but not confirmed.
If you look in https://dashboard.stripe.com/logs do you see any errors?
muted basin
That button works for me, and takes me to a page with this:
elder forge
that's so weird
muted basin
And then there's an error in the console as expected, since this site is not using HTTPS:
elder forge
Ah ok
muted basin
If you try in a private browsing/incognito window does it work? Wondering if you have a browser extension doing something strange.
elder forge
let me look into that now
hey thank you so much it works now. I don't no how it switched to http
muted basin
Happy to help!